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Question about install and uninstall.
Question about license and activation.
Question about
FTP synchronization.
How can I use BestSync for
data backup?
>>Tutorial
for sync with FTP server
>>Tutorial for sync with network folder
BestSync integrates a backup mechanism. All the files changed or deleted
at the synchronizing time are backed up. BestSync can also backup a full
version of your data. BestSync maintains the history versions. You can
restore the files from the history versions and compare the difference
between the files.
Just select the "Backup
changed files when synchronization (deleted or overwritten)"
option in the "Backup" wizard page.
Does BestSync lost file or
damage file during synchronizing?
No, BestSync uses a intermediate file in target folder during copy file.
Only when the file is copied successfully, the intermediate is renamed to
the target file. BestSync's backup mechanism ensures all the files changed
or deleted during synchronizing time are backed up.
Can BestSync synchronize
the opened or locked files, such as data base file?
Yes, BestSync supports ”Volume Shadow Copy
Service” of Windows XP/Windows
2003/Windows 2008/Windows VISTA/Windows 7, even opened files or locked files such as SQL
data base file, OS registry file, Outlook PST files can be
synchronized/backed up correctly. Other software may fail if the files are
using. You need not worry this if you are using BestSync.
Just select the
"Use
"Volume Shadow Copy Service" to copy opened files,..."
option in the "Volume Shadow Copy" wizard page. If you are using X64Bit OS,
please download the x64Bit version of
BestSync.
Why did I fail to backup
the opened/locked file?
BestSync can backup opened/locked files. if you failed to do it, please
check following points:
1. For backup the opened files such as outlook .pst file, you must check
"Use 'Volume Shadow Copy Service' to copy opened files..." option in the
"Volume Shadow Copy" wizard page. Please note the 'Volume Shadow Copy Service' option
can only be used under Windows XP/Windows Server
2003/Windows VISTA/7.
2. If you checked the "Use 'Volume Shadow Copy Service'..." option, but
still can not copy the opened files, please check if the VSS functions
correctly. You can confirm BestSync's log file to check if BestSync failed
to create the VSS. The log file is in following location:
If your OS is Windows XP, the log file is:
[OS Drive] :\Documents and Settings\All Users\Application
Data\RiseFly\BestSync 200X\service.log
If your OS is Windows VISTA, the log file is:
[OS Drive] :\ProgramData\RiseFly\BestSync 200X\service.log
3. If you find that BestSync failed to create the VSS, please check if
the VSS is installed correctly in the OS. Follow following steps to check
the VSS state:
(1). Open the "Control Panel".
(2). Click the "Performance and Maintenance".
(3). Click the "Administrative Tools".
(4). Double-click the "Services".
(5). Please confirm if the "Volume Shadow Copy" service is in the
list.
4. If you find that the "Volume Shadow Copy" service is not in the list.
Please download it from following URL and install it:
http://www.microsoft.com/downloads/details.aspx?FamilyID=0b4f56e4-0ccc-4626-826a-ed2c4c95c871&displaylang=en
After the service is installed, please try to start it by double-click on
it and press the "start" button to see if the service can be started
correctly.
5. If you are using x64 bits Windows XP or VISTA, please download the
x64 bits version of BestSync. Because the
32 bits Volume Shadow Copy" DLL can not run correctly on x64Bit OS.
Can BestSync synchronize with the network
drive?
Yes, BestSync can sync with network drive, shared folder.
In some computer, BestSync's task wizard can not browser the mapped
network drive. You can specify a network resource by the following
way:
You can input the network resource name in the folder directly.
such as:
\\ComputerName\ShareName\
"ComputerName" can be the network name or IP address of the network
computer.
And "ShareName" is the sharing name of the
network folder in the network computer. If you need to login to the network
computer, you can specify the login account of the remote computer by click
icon on the right side of the browser
button.
button
appears when a network resource name is specified.
If you need to run the task as a Windows Service, you need to setup a
local account to impersonate a user, like following bitmap:
How to setup the task to
run as a Windows Service?
1. If the task is set to synchronize with a network drive, please
check this point first.
2. Set the task to run as a Windows Service in
the schedule.
If the task is not running as a Windows Service,
please check following points:
1. Open the service manager of the "Control
Panel" to see if the “BestSync Service” is listed. The BestSync
installer will install the service automatically when it is installed.
If “BestSync Service” is not in the service list, you can
install the service manually by following command line:
<X:\Program Files\RiseFly\BestSync 2010 >\BestSyncSvc.exe
–install
If the “BestSync Service” has not started, start
the service in the Service Manager. (BestSync will start the service
automatically when you set the task as a Windows Service.)
2. Please note to run the task as a Windows
Service, you need the Business License.
Is there a limitation on
the number or the size of file that BestSync can process?
For the file number, BestSync is designed to use smallest memory to
analyze the file change. We have tested BestSync 32 Bit version on the
system that has 2G memory, BestSync can synchronize folder that has 3,000,000
more files. We recommend you to use the 64 bit version of BestSync if you
need to synchronize folders that has more than 3,000,000 files.
For the file size, BestSync
uses 64-bit integer to record file size, almost all the file in the real
world can be processed.
How does BestSync determine
whether a file has been changed?
Here are the basic principles of BestSync's
synchronization algorithm:
- The main algorithm of BestSync to detect file
change and deletion.
- Implements 1-directional or true bi-directional
synchronization.
- Uses windows shell APIs routines only. No system injection, hooks, drivers
or other tricks.
- File and folder metadata for each synchronization session is collected and
stored in a database.
- Recent changes are detected from file timestamps and last collected data.
- Timestamp comparing rule:
1. When sync between FAT and NTFS, if the difference of the file timestamp
is less than 3 seconds, the file is see as the same.
2. When sync between local and FTP server, time stamps are converted to UTC
time, and if the difference of the file timestamp is less than 60 seconds,
the file is see as the same.
- Changed or deleted files are backed up by option.
- No extra data files are generated in the sync folders.
- One-thread for one task for better performance.
How does the application
handle deleted files and folders?
BestSync recognizes that you have added or deleted a file or a folder
from one location, and adds or deletes it from the other (by option).
Why does my spyware guard
application claim that BestSync may contain spyware?
This is because BestSync checks for software updates automatically. No
personal information is sent over the internet. This function can be
switched off in the option dialog box.
What type of files can be
synchronized?
BestSync is designed to synchronize and backup personal data or
enterprise data.
For instance, MS Office documents, pictures, mailbox
files, web contents or any other files. Data replication between computers
or removable media allows you to use and modify them when you want and where
you want: at home, in the office, on a business trip and so on. Furthermore,
you get data backup with no additional effort.
Synchronization of system folders are very simple, only a one click
selection in the folder list. For example, "My documents", "My Pictures",
"Outlook Express" mailbox, "My favorites", "CD Burning" etc.
How does BestSync
synchronize two computers by an USB drive?
You can use virtually any removable device to synchronize your data
between computers:
- USB Drive
- Removable Hard Drive
- Zip Drive
- Floppy Disk
- Flash Memory Card
- MP3 Player
- Digital Camera
BestSync can compress and encrypt file to the removable media, and
decompress and decrypt the file from the removable media. BestSync protects
you data even though you lost it.
BestSync handles the insertion
trigger event to sync the files with the removable media automatically, when
the task ends, just take out the drive directly, because BestSync flush the
drive to ensure all the files have written out.
Why does the system
sometimes assign a different drive letter to my USB devices? How do I set up
BestSync to synchronize with a specific device?
BestSync identifies a removable drive by the volume label, serial number
of the drive.
If the USB device is mounted to a different drive letter,
or a different USB device is mounted to the same drive letter, BestSync will
not act by mistake.
To assign the USB device to the same drive letter, Go to Control
Panel/Administrative Tools/Computer Management. Select Disk Management.
Click the right mouse button on the drive. Select "Change the Drive Letter
and Paths..." for the drive and then assign the letter you want to the drive
letter you specified.
How do I synchronize with
my FTP server on the Internet?
BestSync supports synchronizing with FTP server directly.
For the setting steps, Please refer to
this tutorial document.
I can connect to FTP server
with no problem with in windows explorer, but BestSync can not, why?
Please try the "Passive" mode to connect to the FTP server. If the
problem still exists, please add BestSyncApp.exe and BestSyncSvc.exe to the
exception list of Windows Firewall application.
How do I synchronize
Outlook email and contact etc between between my laptop and desktop PCS.
Please set the task profiles like following:
1. On you laptop, set a task profile like this:
Folder1: Check the "Outlook" option in the General Wizard
Page.
Folder1 is set to "Outlook|\" automatically.
Folder2: Set to a shared folder or a folder in USB drive.
2. On you Desktop, set a task profile like this:
Folder1: Check the "Outlook" option in the General Wizard
Page.
Folder1 is set to "Outlook|\" automatically.
Folder2: Set to a shared folder or a folder in USB drive.
What should I do if I
haven't found an answer to my question here?
Please contact us.
BestSync online help file.
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