How do I install BestSync?
Download the distribution from the
download
page. Ignore any Internet Explorer security warnings. BestSync does not
contain any viruses, spyware, or adware. When the download window appears, be
sure to click the "Open" or "Open this program from its current
location" choice. If you select save, please note where you are saving the
program. Follow the installation instructions. By default, the application will
be installed to the "Program Files\RiseFly\BestSync" folder on your system drive.
(Ver 2.x is "Program Files\RiseFly\FolderSync".)
If under
Windows VISTA, please use Administrator
account to install BestSync.
If the installation failed, please try to do "an
administrative install":
Open a command prompt window as administrator , and type:
msiexec /a x:\BestSyncSetup.msi
Where x:\BestSyncSetup is the path to the
msi install file. Follow the on-screen
instructions to install.
Do I need to uninstall an
old version before installing the new one?
Version 2.X must uninstall the old version before install the new version. There will be two radio buttons
called "Repair" and "Uninstall". Select
"Uninstall" to uninstall the old version first. After uninstall the
old version, start the setup file again.
BestSync 2008 (Ver3.X) need not to uninstall the old version, just install
the new version directly.
How do I uninstall?
From Windows' Control Panel, start the Add/Remove Program panel. Select the
"BestSync 2008" and Click the "Modify/Delete"
button to uninstall, following command of the wizard dialog box. The installer
will exit the program and service automatically.
Why BestSync says "Register
code mismatch" when I register BestSync?
From Version 2.8.2.0, BestSync has used a new register code like
"FT30-****". If you have an old register code begins "FT10-****", please contact
risefly@risefly.com
to request a new key code. If you are using a Version before version 2.8.2.0, please download the
new version, and
uninstall the old version and install the new version. The problem should be
resolved.
If the problem still exists, please check whether the mail address input to
the register dialog box is the mail address that you used when you buy the
register code. You must use the mail address when you buy the register code. Because
BestSync generate the register code from your email address using English
code page. If you input the exact mail address and the error still happens. Try
to copy the register code to the register code edit box, and use English IME to
input your email address.
If the problem still exists, please exit BestSync, start and redo
again.
How can I use BestSync for
data backup?
BestSync integrates a backup mechanism. All the files changed or deleted at
the synchronizing time are backed up. BestSync 2008 can also backup a full
version of your data. BestSync maintains the history
versions. You can restore the files from the history versions and compare the
difference between the files.
Just select the "Backup
changed files when synchronization (deleted or overwritten)."
option in the "Backup&Recover" wizard page.
Does BestSync lost file
or damage file during synchronizing?
No, BestSync 2008 uses a intermediate file in target folder during copy file.
Only when the file is copied successfully, the intermediate is renamed to the
target file. BestSync's backup mechanism ensures all the files changed or deleted
during synchronizing time are backed up.
Can BestSync synchronize
the opened or locked files, such as data base file?
Yes, BestSync supports ”Volume Shadow Copy Service”
of Windows XP/Windows server 2003/Windows VISTA, even opened files or locked files such as
SQL data base file, OS registry file, Outlook PST files can be synchronized/backed
up
correctly. Other software may fail if the files are using. You need not worry
this if you are using BestSync.
Just select the "Use
"Volume Shadow Copy Service" to copy opened files,..."
option in the "Filtering" wizard page.
Why did I fail to backup
the opened/locked file?
BestSync can backup opened/locked files. if you failed to do it, please
check following points:
1. For backup the opened files such as outlook .pst file, you must check
"Use 'Volume Shadow Copy Service' to copy opened files..." option in the
"Filter" wizard page. Please note the 'Volume Shadow Copy Service' option
can only be used under Windows XP/Windows Server
2003/Windows VISTA and in single direction synchronization mode.
2. If you checked the "Use 'Volume Shadow Copy Service'..." option, but
still can not copy the opened files, please check if the VSS functions
correctly. You can confirm BestSync's log file to check if BestSync failed
to create the VSS. The log file is in following location:
If your OS is Windows XP, the log file is:
[OS Drive] :\Documents and Settings\All Users\Application
Data\RiseFly\BestSync 2008\service.log
If your OS is Windows VISTA, the log file is:
[OS Drive] :\ProgramData\RiseFly\BestSync 2008\service.log
3. If you find that BestSync failed to create the VSS, please check if
the VSS is installed correctly in the OS. Follow following steps to check
the VSS state:
(1). Open the "Control Panel".
(2). Click the "Performance and Maintenance".
(3). Click the "Administrative Tools".
(4). Double-click the "Services".
(5). Please confirm if the "Volume Shadow Copy" service is in the
list.
4. If you find that the "Volume Shadow Copy" service is not in the list.
Please download it from following URL and install it:
http://www.microsoft.com/downloads/details.aspx?FamilyID=0b4f56e4-0ccc-4626-826a-ed2c4c95c871&displaylang=en
After the service is installed, please try to start it by double-click on
it and press the "start" button to see if the service can be started
correctly.
Can BestSync synchronize
with the network drive?
Yes, BestSync can sync with network drive, shared folder.
In some computer, BestSync's task wizard can not browser the mapped
network drive. You can specify a network resource by the following
way:
You can input the network resource name in the folder directly. such as:
\\ComputerName\ShareName\
"ComputerName" can be the network name or IP
address of the network computer.
And "ShareName" is the sharing name of the network
folder in the network computer. If you need to login to the network computer,
you can specify the login account of the remote computer by click
icon on the right side of the browser
button.
button appears when a
network resource name is specified.
Is there a limitation on
the number file or the size of file that BestSync can process?
For the file number, BestSync is designed to use smallest memory to analyze
the file change. We have tested X000,000 files, this is only limited by the
quantity of memory size of your PC.
For the file size, BestSync uses 64-bit integer to record file size, almost all
the file in the real world can be processed.
How does BestSync determine
whether a file has been changed?
Here are the basic principles of BestSync's
synchronization algorithm:
- Implements 1-directional or true bi-directional synchronization.
- Uses windows shell APIs routines only. No system injection, hooks, drivers
or other tricks.
- File and folder metadata for each synchronization session is collected and
stored in a database.
- Recent changes are detected from file timestamps and last collected data.
- Timestamp comparing rule:
1. When sync between FAT and NTFS, if the difference of the file timestamp
is less than 3 seconds, the file is see as the same.
2. When sync between local and FTP server, time stamps are converted to UTC
time, and if the difference of the file timestamp is less than 60 seconds,
the file is see as the same.
- Changed or deleted files are backed up by option.
- No extra data files are generated in the sync folders.
- One-thread for one task for better performance.
How does the application
handle deleted files and folders?
BestSync recognizes that you have added or deleted a file or a folder from one
location, and adds or deletes it from the other (by option).
Why does my spyware guard
application claim that BestSync may contain spyware?
This is because BestSync checks for software updates automatically. No
personal information is sent over the internet. This function can be
switched off in the option dialog box.
What type of files can be synchronized?
BestSync is designed to synchronize and backup personal data or enterprise
data.
For instance, MS Office documents, pictures, mailbox files, web contents or any other files. Data
replication between computers or removable media allows you to use and modify them when you want and where you want: at
home, in the office, on a business trip and so on. Furthermore, you get data
backup with no additional effort.
Synchronization of system folders are very simple, only a one click selection
in the folder list. For example, "My documents", "My
Pictures", "Outlook Express" mailbox, "My favorites",
"CD Burning" etc.
How does BestSync synchronize
two
computers by an USB drive?
You can use virtually any removable device to synchronize your data between
computers:
- USB Drive
- Removable Hard Drive
- Zip Drive
- Floppy Disk
- Flash Memory Card
- MP3 Player
- Digital Camera
- CDRW etc
BestSync can compress and encrypt file to the removable media, and decompress
and decrypt the file from the removable media. BestSync protects you data even
though you lost it.
BestSync handles the insertion trigger event to sync the files with the
removable media automatically, when the task ends, just take out the drive
directly, because BestSync flush the drive to ensure all the files have written
out.
Why does the system
sometimes assign a different drive letter to my USB devices? How do I set up BestSync
to synchronize with a specific device?
BestSync identifies a removable drive by the volume label, serial number of
the drive.
If the USB device is mounted to a different drive letter, or a different USB
device is mounted to the same drive letter, BestSync will not act by mistake.
To assign the USB device to the same drive letter, Go to Control Panel/Administrative Tools/Computer
Management. Select Disk Management. Click the right mouse button on the drive.
Select "Change the Drive Letter and Paths..." for the drive and then
assign the letter you want to the drive letter you specified.
How do I synchronize with
my FTP or WebDAV (Web Folders) server on the Internet?
BestSync supports synchronizing with FTP server directly. To synchronize
with a WebDAV server, you can use third-party
software adapters that transform Internet folders into local drives on your PC.
We recommend using a free utility from Novell, Inc called
NetDrive
. Download and
install NetDrive from here, map the Internet server URL to your local drive,
and synchronize with this drive as you would do with any other local drive.
I can connect to FTP server
with no problem with in windows explorer, but BestSync can not, why?
Please try the "Passive" mode to connect to the FTP server.
If the problem still exists, please add BestSyncApp.exe and BestSyncSvc.exe to
the exception list of Windows Firewall application.
I'm receiving the following
error message when trying to register BestSync: "Writing register content failed, Register failed!".
Why?
Please confirm that you have the administrator priority. After install, a
user account can run BestSync also. If the problem still exists, please download
and reinstall the latest version.
What should I do if I
haven't found an answer to my question here?
Please contact us.
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