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If I buy multiple licenses,
can I get one license code for multiple licenses?
Yes, if you buy multiple licenses with the same register mail address, you
will get the same license code. Our web database managers the license number
related to the mail address.
Can I move the license from
an old PC to a new?
Yes, you can move the license from an old PC to a new PC by following
steps:
1. Deactivate the license on the old PC first.
2. Activate the license on the new PC.
Does the license ever
expire?
The license never expired. In the future, when we release a major upgrade
version, you may need to buy the upgrade license to new version. But if
you feel the old version is enough, you need not to buy a new license.
How to upgrade from the license of
BestSync 2008, 2009 to BestSync 2010?
The license of BestSync 2009 work on BestSync 2010,
so you need not to buy a upgrade license.
The license of BestSync 2008(and before) is degraded
one rank on BestSync 2010. The upgrade map is like following:
| |
Basic
(2010) |
Premium
(2010) |
Business
(2010) |
Ultimate
(2010) |
Basic
(2008) |
No Upgrade |
No Upgrade |
No Upgrade |
No Upgrade |
| Premium (2008) |
- |
Upgrade from Basic to Premium
(2010) |
Upgrade from Basic to Business
(2010) |
Upgrade from Basic to
Ultimate
(2010) |
| Business (2008) |
- |
- |
Upgrade from Premium to Business
(2010) |
Upgrade from Premium to Ultimate
(2010) |
I have activated the
license, Why the "Limited Features" dialog box still pops up?
It is because you have a lower license and you are using the features of
the higher license. If you need not the higher features, you can ignore the
warning by check the “Do not show this dialog box for this task.”, and click
the "continue" button. The dialog box will not show again.
If the PC have not internet access,
how to activate the license?
You can use the e-mail activation to get the activation
by e-mail. Or you can use following online form to get the activation data
for the PC.
Web form for activating your
license on line.
What's the difference
between the Basic, Premium , Business, Ultimate and Portable
License?
Please refer to this license and the features table.
Why BestSync says "Register code
mismatch" when I activate the license?
Please check whether the mail address input to the
register dialog box is the mail address that you used when you buy the
register code. You must use the mail address when you buy the register code.
Because BestSync generate the register code from your email address
using English code page. If you have input the exact mail address and the
error still happens. Try to copy the register code to the register code edit
box, and use English IME to input your email address.
If the problem still exists, please exit BestSync
and start it again. And try to activate the license again.
From Version 2.8.2.0, BestSync has used a new
register code like "FT30-****". If you have an old register code begins
"FT10-****", please contact
risefly@risefly.com to request a new key code. If you are using a
Version before version 2.8.2.0, please download the
new version, and uninstall the old version and install the new
version. The problem should be resolved.
I'm receiving the following error
message when trying to register BestSync: "Writing register content failed,
Register failed!". Why?
Please confirm that you have the administrator
priority. After install, a user account can run BestSync also.
In the Windows VISTA, before input license code, please exit the main
application first, and right click the main application exe, select "Run as
administrator" to run the main application, then input the license key.
If the problem still exists, please download and reinstall the latest
version.
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