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Task not starting after server reboot

Posted: Wed Jul 23, 2014 4:56 pm
by tjblow
I have 2 tasks, both are set up to start task 15 secs after application starts. Both have Service Sync AND Real-Time Sync selected.
Neither will restart after a server reboot occurs, this is happens whether I manually shutdown Bestsync and reboot the server OR the reboot occurs due to an automated process.
I have to go in manually to Bestsync GUI and start the tasks.
I am using Bestsync 9.0.4.6 version.
Any suggestions on how to get the tasks to start up automatically?
Thank you.

Re: Task not starting after server reboot

Posted: Thu Jul 24, 2014 1:13 pm
by RiseFly
If the tasks are set to synchronize with a network shared folder and run as service.
Please setup the log in accounts as the following page to resolve the problem:
http://www.risefly.com/fseqna.htm#SyncNetDriveAsSvc

Re: Task not starting after server reboot

Posted: Thu Jul 24, 2014 7:18 pm
by tjblow
I am not syncing to Network drives. I am syncing a local drive to a remote drive VIA SFTP. The local drive is the source drive.
The SFTP connection is done with a private/public key pair.

Re: Task not starting after server reboot

Posted: Fri Jul 25, 2014 9:56 am
by RiseFly
May be BestSyncSvc.exe is blocked by Firewall or other anti-spam software.
Please add BestSyncSvc.exe to the allowed list of these kind of software, or disable these kind of software temporarily to see if the problem can be resolved.