Best Sync 2013

[dfp]

Hi,

Since upgrading the best sync 2013 from 2012 I have had the following syncing to an FTP server:
It redownloads files that are already synced and on the destination, nearly every sync (But no every sync)
It often crashes at the logging part and app closes.

Crash information from windows:


<?xml version="1.0" encoding="UTF-16"?>
-<WERReportMetadata> -<OSVersionInformation> <WindowsNTVersion>6.1</WindowsNTVersion> <Build>7601 Service Pack 1</Build> <Product>(0x7): Windows Server 2008 R2 Standard</Product> <Edition>ServerStandard</Edition> <BuildString>7601.17640.amd64fre.win7sp1_gdr.110622-1506</BuildString> <Revision>1130</Revision> <Flavor>Multiprocessor Free</Flavor> <Architecture>X64</Architecture> <LCID>1033</LCID> </OSVersionInformation> -<ParentProcessInformation> <ParentProcessId>7420</ParentProcessId> <ParentProcessPath>C:\Windows\explorer.exe</ParentProcessPath> <ParentProcessCmdLine>C:\Windows\Explorer.EXE</ParentProcessCmdLine> </ParentProcessInformation> -<ProblemSignatures> <EventType>APPCRASH</EventType> <Parameter0>BestSyncApp.exe</Parameter0> <Parameter1>8.0.1.5</Parameter1> <Parameter2>50f10dab</Parameter2> <Parameter3>StackHash_3add</Parameter3> <Parameter4>6.1.7601.17725</Parameter4> <Parameter5>4ec4aa8e</Parameter5> <Parameter6>c0000374</Parameter6> <Parameter7>00000000000c40f2</Parameter7> </ProblemSignatures> -<DynamicSignatures> <Parameter1>6.1.7601.2.1.0.272.7</Parameter1> <Parameter2>3081</Parameter2> <Parameter22>3add</Parameter22> <Parameter23>3adda5aed55de97319da193095e63329</Parameter23> <Parameter24>8157</Parameter24> <Parameter25>8157b8adf652ca98defc56d3f91d3620</Parameter25> </DynamicSignatures> -<SystemInformation> <MID>DDF47024-61CD-4F77-9A13-AF4024B37490</MID> <SystemManufacturer>HP</SystemManufacturer> <SystemProductName>ProLiant DL380 G4</SystemProductName> <BIOSVersion>P51</BIOSVersion> </SystemInformation> </WERReportMetadata>



<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="BestSyncApp.exe" FILTER="CMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="BestLaunch.exe" SIZE="143072" CHECKSUM="0xC0C7F90B" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2D59B" LINKER_VERSION="0x0" LINK_DATE="01/07/2013 07:07:13" UPTO_LINK_DATE="01/07/2013 07:07:13" EXE_WRAPPER="0x0" />
<MATCHING_FILE NAME="BestSyncApp.exe" SIZE="6428384" CHECKSUM="0x14F22785" BIN_FILE_VERSION="8.0.1.5" BIN_PRODUCT_VERSION="8.0.0.0" PRODUCT_VERSION="8,0,0,0" FILE_DESCRIPTION="BestSync 2013" COMPANY_NAME="RiseFly Software" PRODUCT_NAME="BestSync 2013" FILE_VERSION="8,0,1,5" ORIGINAL_FILENAME="BestSyncApp.exe" INTERNAL_NAME="BestSync" LEGAL_COPYRIGHT="Copyright (c) 2012, RiseFly Software" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x623D36" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.1.5" UPTO_BIN_PRODUCT_VERSION="8.0.0.0" LINK_DATE="01/12/2013 07:15:55" UPTO_LINK_DATE="01/12/2013 07:15:55" EXPORT_NAME="BestSyncApp.exe" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
<MATCHING_FILE NAME="BestSyncExt.dll" SIZE="123904" CHECKSUM="0x5A4938C6" BIN_FILE_VERSION="8.0.1.5" BIN_PRODUCT_VERSION="8.0.0.0" PRODUCT_VERSION="8,0,0,0" FILE_DESCRIPTION="BestSync Shell Extension" COMPANY_NAME=" RiseFly Software" PRODUCT_NAME="BestSyncExt" FILE_VERSION="8,0,1,5" ORIGINAL_FILENAME="BestSyncExt.DLL" INTERNAL_NAME="BestSyncExt" LEGAL_COPYRIGHT="Copyright (c) 2012, RiseFly Software" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x252FB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.1.5" UPTO_BIN_PRODUCT_VERSION="8.0.0.0" LINK_DATE="01/12/2013 05:50:54" UPTO_LINK_DATE="01/12/2013 05:50:54" EXPORT_NAME="BestSyncExt.DLL" VER_LANGUAGE="English [0x9]" EXE_WRAPPER="0x0" />
<MATCHING_FILE NAME="BestSyncMail.dll" SIZE="163040" CHECKSUM="0x92066B49" MODULE_TYPE="WIN32" PE_CHECKSUM="0x377B8" LINKER_VERSION="0x0" LINK_DATE="01/07/2013 07:07:04" UPTO_LINK_DATE="01/07/2013 07:07:04" EXPORT_NAME="BestSyncMail.dll" EXE_WRAPPER="0x0" />
<MATCHING_FILE NAME="BestSyncSvc.exe" SIZE="3904736" CHECKSUM="0x145C7413" BIN_FILE_VERSION="8.0.1.5" BIN_PRODUCT_VERSION="8.0.0.0" PRODUCT_VERSION="8,0,0,0" FILE_DESCRIPTION="BestSync 2013 Service" COMPANY_NAME="RiseFly Software" PRODUCT_NAME="BestSync 2013" FILE_VERSION="8,0,1,5" ORIGINAL_FILENAME="BestSyncSvc.exe" INTERNAL_NAME="BestSyncSvc" LEGAL_COPYRIGHT="Copyright (c) 2012, RiseFly Software" VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3BB4BB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.1.5" UPTO_BIN_PRODUCT_VERSION="8.0.0.0" LINK_DATE="01/12/2013 05:51:06" UPTO_LINK_DATE="01/12/2013 05:51:06" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" FILE_ID="0000fcb5f5ef3d093ce5c9827efe55688ab9ab56def4" PROGRAM_ID="0000da39a3ee5e6b4b0d3255bfef95601890afd80709" />
<MATCHING_FILE NAME="BestSyncSvr.dll" SIZE="255712" CHECKSUM="0xAC0B1F1A" BIN_FILE_VERSION="8.0.1.5" BIN_PRODUCT_VERSION="8.0.0.0" PRODUCT_VERSION="8,0,0,0" FILE_DESCRIPTION="BestSync UAC" COMPANY_NAME="RiseFly Software" PRODUCT_NAME="BestSync 2013" FILE_VERSION="8,0,1,5" ORIGINAL_FILENAME="BestSyncSvr.dll" INTERNAL_NAME="BestSyncSvr.dll" LEGAL_COPYRIGHT="(C)RiseFly Software. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4DB97" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.0.1.5" UPTO_BIN_PRODUCT_VERSION="8.0.0.0" LINK_DATE="01/12/2013 05:50:54" UPTO_LINK_DATE="01/12/2013 05:50:54" EXPORT_NAME="BestSyncSvr.DLL" VER_LANGUAGE="English [0x9]" EXE_WRAPPER="0x0" />
<MATCHING_FILE NAME="FSVSC_VISTA.dll" SIZE="202464" CHECKSUM="0x59AB31D1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3DD70" LINKER_VERSION="0x0" LINK_DATE="01/09/2013 05:28:06" UPTO_LINK_DATE="01/09/2013 05:28:06" EXPORT_NAME="FSVSC_VISTA.dll" EXE_WRAPPER="0x0" />
<MATCHING_FILE NAME="FSVSC_WIN8.dll" SIZE="202464" CHECKSUM="0x9E1A364B" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3FC11" LINKER_VERSION="0x0" LINK_DATE="01/08/2013 06:23:46" UPTO_LINK_DATE="01/08/2013 06:23:46" EXPORT_NAME="FSVSC_WIN8.dll" EXE_WRAPPER="0x0" />
<MATCHING_FILE NAME="FSVSC_WS03.dll" SIZE="216288" CHECKSUM="0x123EE648" MODULE_TYPE="WIN32" PE_CHECKSUM="0x36C42" LINKER_VERSION="0x0" LINK_DATE="01/09/2013 05:28:06" UPTO_LINK_DATE="01/09/2013 05:28:06" EXPORT_NAME="FSVSC_WS03.dll" EXE_WRAPPER="0x0" />
<MATCHING_FILE NAME="SyncDiff.exe" SIZE="287744" CHECKSUM="0xF6690EB2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x53A40" LINKER_VERSION="0x0" LINK_DATE="11/18/2012 02:16:24" UPTO_LINK_DATE="11/18/2012 02:16:24" EXE_WRAPPER="0x0" />
</EXE>
<EXE NAME="ntdll.dll" FILTER="CMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="ntdll.dll" SIZE="1731920" CHECKSUM="0xC8D7F0C" BIN_FILE_VERSION="6.1.7601.17725" BIN_PRODUCT_VERSION="6.1.7601.17725" PRODUCT_VERSION="6.1.7600.16385" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.1.7600.16385 (win7_rtm.090713-1255)" ORIGINAL_FILENAME="ntdll.dll.mui" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1AC7EE" LINKER_VERSION="0x60001" UPTO_BIN_FILE_VERSION="6.1.7601.17725" UPTO_BIN_PRODUCT_VERSION="6.1.7601.17725" LINK_DATE="11/17/2011 06:32:46" UPTO_LINK_DATE="11/17/2011 06:32:46" EXPORT_NAME="ntdll.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" FILE_ID="00002c64101048761d497681f0200574b4f30fc5b208" PROGRAM_ID="0000f519feec486de87ed73cb92d3cac802400000000" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="CMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="1162752" CHECKSUM="0x38678646" BIN_FILE_VERSION="6.1.7601.17651" BIN_PRODUCT_VERSION="6.1.7601.17651" PRODUCT_VERSION="6.1.7600.16385" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.1.7600.16385 (win7_rtm.090713-1255)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x12386D" LINKER_VERSION="0x60001" UPTO_BIN_FILE_VERSION="6.1.7601.17651" UPTO_BIN_PRODUCT_VERSION="6.1.7601.17651" LINK_DATE="07/16/2011 05:27:23" UPTO_LINK_DATE="07/16/2011 05:27:23" EXPORT_NAME="KERNEL32.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" FILE_ID="0000ade184001d3b1d5cb68c5922428c6148303b63cd" PROGRAM_ID="0000f519feec486de87ed73cb92d3cac802400000000" />
</EXE>
</DATABASE>


Version 2012 was working flawlessly and was simply upgraded to 2013.

Not sure what is going on but very annoying. Is there a link to redownload version 2012 if this can't be fixed in the interim.

[mcjathan]

dfp wrote:
> Is there a link to redownload version
> 2012 if this can't be fixed in the interim.

Older versions can be downloaded from here:

http://www.risefly.com/fselog.htm

[RiseFly]

Hello dfp,

I can not get any hint from the Crash information, could you please export the task that may cause the crash to a file, then send it to risefly(a)risefly.com, so I can investigate this problem.

Best Regards