unable to view log

Welcome to BestSync Support Forum!
If you have any questions, comments, concerns, suggestion, please summit here, we'll try to reply you in short time.
Thank you!
gracelim
Posts: 36
Joined: Fri Mar 17, 2017 4:18 am

unable to view log

Postby gracelim » Mon Jan 06, 2020 12:57 am

hi,

I'm unable to view log for all the tasks regardless if successful or not. all tasks have record the log data for the log window enabled.
what do I need to do to be able to view the log?

version : BestSync 2019
English Version Ver14.0.1.6(64Bit)

os: windows 2003 r2 64 bit

gracelim
Posts: 36
Joined: Fri Mar 17, 2017 4:18 am

Re: unable to view log

Postby gracelim » Mon Jan 06, 2020 1:22 am

i noticed also that view log icon is disable for all the tasks

RiseFly
Site Admin
Posts: 989
Joined: Tue Nov 03, 2009 2:51 pm

Re: unable to view log

Postby RiseFly » Mon Jan 06, 2020 12:10 pm

The location of the log file is described here:
http://www.risefly.com/help/logfile.htm
If the view log icon is disabled, it means that the log is not available.
Please check if the log file exists. If the log file exists, may be the log file is crashed, please delete it to see if the problem can be resolved.

priyamehta
Posts: 1
Joined: Wed Jan 08, 2020 6:39 am
Contact:

Re: unable to view log

Postby priyamehta » Wed Jan 08, 2020 6:42 am

Thanks for the information.

gracelim
Posts: 36
Joined: Fri Mar 17, 2017 4:18 am

Re: unable to view log

Postby gracelim » Tue Jan 14, 2020 2:45 am

have deleted the file service.fsl. filesize reached 9G


problem resolve..

thanks.

Grace


Return to “BestSync Support Forum”

Who is online

Users browsing this forum: No registered users and 2 guests

cron