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Issue: Azure to Local Filesystem - Error Get Response

Posted: Mon Jul 25, 2016 4:24 pm
by dualogic
Good day,

Out of 6 deployments of Bestsync (11.0.1.3) to regional sites which pulls from the same Azure container, but we have 2 sites that continue to error out with the following error: "Error get response (The connection with the server terminated abnormally)".

Now, can confirm when running the sync, Bestsync states its "Synchronizing"... "Scanning (xxxxx)"... Then it fails with the above error message.

I've tried to look up this error via this site along with Google, but I have turned up very little to explain why this error is happening.

Any suggestions would be welcomed to resolve this issue.

Thanks

Re: Issue: Azure to Local Filesystem - Error Get Response

Posted: Tue Jul 26, 2016 1:17 pm
by RiseFly
Please try the new version 11.0.1.4 to see if the problem can be avoided.
The new version prolonged the timeout period when connects with Azure etc cloud storages.

Re: Issue: Azure to Local Filesystem - Error Get Response

Posted: Tue Jul 26, 2016 7:38 pm
by dualogic
Thanks for the suggestion, unfortunately I end up with the exact same error with a slight different. When it does the "Scanning (xxxxx)" it starts at zero and stays there until it errors out with same issue: "Error get response (The connection with the server terminated abnormally)"

Anything else you can suggest?

Re: Issue: Azure to Local Filesystem - Error Get Response

Posted: Thu Jul 28, 2016 1:17 pm
by RiseFly
The error message indicates a loss of Internet connectivity.
Please take a look at your firewall/proxy to make sure it is not terminating the connection prematurely because it thinks there is no activity.

Re: Issue: Azure to Local Filesystem - Error Get Response

Posted: Wed Jan 18, 2017 6:44 am
by Bildebar
RiseFly wrote:
> The error message indicates a loss of Internet connectivity.
> Please take a look at your firewall/proxy to make sure it is not
> terminating the connection prematurely because it thinks there is no
> activity.

If it is terminating the connection early then what can we do to fix?

Re: Issue: Azure to Local Filesystem - Error Get Response

Posted: Sat May 25, 2019 8:58 pm
by DerrickMcKibben
Bildebars wrote:
> RiseFly wrote:
> > The error message indicates a loss of Internet connectivity.
> > Please take a look at your firewall/proxy to make sure it is not
> > terminating the connection prematurely because it thinks there is no
> > activity.
>
> If it is terminating the connection early then what can we do to fix?

By setting this registry value, the Azure File Sync agent will accept any locally trusted SSL certificate when transferring data between the server and the cloud service.

Re: Issue: Azure to Local Filesystem - Error Get Response

Posted: Tue Jul 30, 2019 5:06 pm
by FrankCloud
RiseFly wrote:
> Please try the new version 11.0.1.4 to see if the problem can be avoided.
> The new version prolonged the timeout period when connects with Azure etc
> cloud storages.

If it is a good version then really I will use it. I want to download it so can you please share the link.

Re: Issue: Azure to Local Filesystem - Error Get Response

Posted: Tue Jul 30, 2019 5:10 pm
by FrankCloud
Bildebar wrote:
> RiseFly wrote:
> > The error message indicates a loss of Internet connectivity.
> > Please take a look at your firewall/proxy to make sure it is not
> > terminating the connection prematurely because it thinks there is no
> > activity.
>
> If it is terminating the connection early then what can we do to fix?

I also want to fix the problem because things are really fucked up.