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by RiseFly
Tue Jun 22, 2010 4:11 am
Forum: BestSync Support Forum
Topic: Problem with SSL Certificate
Replies: 9
Views: 11125

Re: Problem with SSL Certificate

"The SSL certificate does not match the name provided" means that the server name in the certificate does not match the host name of the FTP server. May be you need to modify the hostname of your FTP server to match the SSL certificate, or you need to apply a new certificate that has the h...
by RiseFly
Mon Jun 21, 2010 10:12 pm
Forum: BestSync Support Forum
Topic: Problem with SSL Certificate
Replies: 9
Views: 11125

Re: Problem with SSL Certificate

Have you followed the following URL to install the certification?
http://www.risefly.com/help/wzftps.htm
For using SSL, after setup the task, you must start the preview of the task ONCE. Then you will have a chance to install the SSL certificate that is received from the FTP server.
by RiseFly
Thu Jun 10, 2010 9:58 pm
Forum: BestSync Support Forum
Topic: VSS doesn't work over network
Replies: 3
Views: 6330

Re: VSS doesn't work over network

Yes, for using the VSS feature, you need to install BestSync on each computer.
by RiseFly
Thu Jun 10, 2010 1:01 pm
Forum: BestSync Support Forum
Topic: I prerequisite helpers
Replies: 1
Views: 4760

Re: I prerequisite helpers

Please post your question here. Or you can send the email to risefly@risefly.com.
by RiseFly
Thu Jun 10, 2010 12:59 pm
Forum: BestSync Support Forum
Topic: VSS doesn't work over network
Replies: 3
Views: 6330

Re: VSS doesn't work over network

If the database file is on the shared folder of the remote Windows XP, you can not use the VSS to backup a crash free database. The is limited by the VSS function itself.
Instead, you shoud run BestSync on the Windows XP, and use VSS to backup the database file to the Windows 2008 server.
by RiseFly
Fri May 14, 2010 1:40 pm
Forum: BestSync Support Forum
Topic: Outlook Sync doesn't work
Replies: 1
Views: 5293

Re: Outlook Sync doesn't work

We have tested the Outlook Synchronization Feature in the following 3 scenarioes: 1. Outlook 2003 <-->Folder<-->Outlook 2003 2. Outlook 2003 <-->Folder<-->Outlook 2007 3. Outlook 2007 <-->Folder<-->Outlook 2007 May be this problem is related to the Outlook 2002, could you please try to upgrade the O...
by RiseFly
Wed May 12, 2010 10:49 pm
Forum: BestSync Support Forum
Topic: Where is the speed controls on the new version?
Replies: 1
Views: 5220

Re: Where is the speed controls on the new version?

We have confirmed that this is a bug from ver 5.3.00, the bug has been fixed in the version 5.3.04. Please download the new version from our website. The speed limitation feature is available only when the task is synchrinize with the FTP, FTPS (FTP over TLS/SSL). When FTP (or FTPS, FTPES) is select...
by RiseFly
Mon May 03, 2010 10:54 pm
Forum: BestSync Support Forum
Topic: Downloaded .txt file removes the formatting
Replies: 1
Views: 5002

Re: Downloaded .txt file removes the formatting

If you are using the "ASCII Mode" of the FTP option, BestSync will convert the carriage-return code from "\r\n" to "\n", this seems that the format of .txt file has been removed. Please select the "Binary Mode" in the FTP options of the "General" pro...
by RiseFly
Wed Apr 14, 2010 6:12 am
Forum: BestSync Support Forum
Topic: Exclude Include Folder in Vista
Replies: 2
Views: 6402

Re: Exclude Include Folder in Vista

Because the user's profile folders ("Documents, Pictures, etc" ) are special folders in Windows VISTA/7, using the Default Explorer dialogbox can not specify the "Exclude or Include" Folder. Please try to push the CTRL key while click the "Add items in Folder1" or "...
by RiseFly
Sat Mar 06, 2010 2:12 pm
Forum: BestSync Support Forum
Topic: BestSyncExt.dll failed to register (V5.0.52)
Replies: 1
Views: 5614

Re: BestSyncExt.dll failed to register (V5.0.52)

BestSyncExt.dll is the DLL for Windows shell extension, that provides the context menu in WIndows Explorer for encrypt or decrypt files conveniently. Because the shell of Windows 2000 is old, and it does not supply the interface that is used by BestSync, so the register fails. If you do not use the ...

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