Keeps downgrading to the free license every couple of months?

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RiseFly
Site Admin
Posts: 1071
Joined: Tue Nov 03, 2009 2:51 pm

Keeps downgrading to the free license every couple of months?

Post by RiseFly »

Hi we use BestSync across multiple PC's usually with a premium license but we have one pc that keeps downgrading to the free license every couple of months. I'm just wondering if you have ever seen this issue before or if it might be hardware related?
RiseFly
Site Admin
Posts: 1071
Joined: Tue Nov 03, 2009 2:51 pm

Re: Keeps downgrading to the free license every couple of months?

Post by RiseFly »

The problem may be caused by Windows update and antivirus software. Please try following steps to see if the problem can be resolved.
(1)Exit BestSync Application.
(2)Stop antivirus software.
(3)Start BestSync Application by "Run as administrator" context menu of the BestSync desktop icon.
(4)Activate the license again.
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