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by RiseFly
Tue Apr 20, 2021 12:11 pm
Forum: BestSync Support Forum
Topic: Remember Licence - always ask for licence
Replies: 1
Views: 1452

Re: Remember Licence - always ask for licence

The problem may be caused by Windows update and antivirus software. Please try following steps to see if the problem can be resolved. (1)Exit BestSync Application. (2)Stop antivirus software. (3)Start BestSync Application by "Run as administrator" context menu of the BestSync desktop icon....
by RiseFly
Fri Mar 26, 2021 3:19 pm
Forum: BestSync Support Forum
Topic: Rename file with path
Replies: 3
Views: 1430

Re: Rename file with path

We have just release BestSync 2021 version 16.0.0.3, the new version has fixed the renaming problem, please try it to see if this problem has been fixed.
by RiseFly
Wed Mar 24, 2021 2:45 pm
Forum: BestSync Support Forum
Topic: Rename file with path
Replies: 3
Views: 1430

Re: Rename file with path

Thank you for reporting this problem, please give us somedays to investigate and fix the problem.
by RiseFly
Tue Oct 13, 2020 11:19 am
Forum: BestSync Support Forum
Topic: Retry on Failure
Replies: 3
Views: 5657

Re: Retry on Failure

For the "Drive is not ready" error, please refer to the following URL for how to resolve it.

http://www.risefly.com/fseqna.htm#DriveNotReady
by RiseFly
Mon Oct 12, 2020 10:38 pm
Forum: BestSync Support Forum
Topic: Retry on Failure
Replies: 3
Views: 5657

Re: Retry on Failure

In the "Copy Options" Tab, there is a "Retry Times" count. BestSync will retry the synchronization if there is any error.
If you set a period schedule, such as run the task every some minutes or hours, BestSync will also try to resume from the last error point of failed large file.
by RiseFly
Tue Sep 29, 2020 1:17 pm
Forum: BestSync Support Forum
Topic: use bestsync for ibm aspera
Replies: 1
Views: 3134

Re: use bestsync for ibm aspera

BestSync does not support IBM aspera now.
by RiseFly
Mon Sep 21, 2020 3:03 am
Forum: BestSync Support Forum
Topic: txt file contains ^M when it get transferred to linux server
Replies: 19
Views: 14542

Re: txt file contains ^M when it get transferred to linux server

If you find some files has the problem, may be this file are uploaded by an old version.
Please try to use the preview of the task, modify the synchronization-action to upload, upload the files again to see if the problem can be resolved.
by RiseFly
Sat Sep 19, 2020 7:21 am
Forum: BestSync Support Forum
Topic: txt file contains ^M when it get transferred to linux server
Replies: 19
Views: 14542

Re: txt file contains ^M when it get transferred to linux server

We have tested BestSync severely related to the ASCII conversion (converting Windows Carriage-return code to Linux Carriage-return code) .
You must select "ASCII Mode" in "Transfer Mode" of "Advanced" setting of the FTP folder.
by RiseFly
Sat Sep 19, 2020 6:39 am
Forum: BestSync Support Forum
Topic: large files not fully transferred
Replies: 18
Views: 15484

Re: large files not fully transferred

We have used BestSync to synchronize huge files (mores than 4TB) with SFTP (Cerberus FTP server) by SFTP protocol, all worked fine.
Please try the BestSync 2020 (VER 15.0.0.21) to see if it works with your SFTP Server.
by RiseFly
Sat Aug 29, 2020 6:11 am
Forum: BestSync Support Forum
Topic: large files not fully transferred
Replies: 18
Views: 15484

Re: large files not fully transferred

BestSync SFTP supports uploading/downloading huge files that are larger than 4TB.
Please check if your SFTP server supports handling huge files.

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