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Root Folders are downloaded from FTP. No files or subfolders
Posted: Wed Jun 06, 2012 6:28 pm
by Omoyibs
I can upload files to an FTP server but I can't seem to download files from the same FTP Server. When I try to create a task for download, it executes but only creates the folders in the root directory--sub folders are not created and files are not downloaded to the local machine. Why is this so?
Re: Root Folders are downloaded from FTP. No files or subfol
Posted: Thu Jun 07, 2012 12:37 pm
by RiseFly
May be BestSync failed to parse the file list data returned from the server. Please check if you are using the lastest version (7.2.17 later).
Re: Root Folders are downloaded from FTP. No files or subfol
Posted: Fri Jun 08, 2012 11:55 am
by Omoyibs
I am using BestSync Version:English Version Ver7.2.1.7
Re: Root Folders are downloaded from FTP. No files or subfol
Posted: Fri Jun 08, 2012 12:37 pm
by RiseFly
If you can give me (risefly(a)risefly.com) a test account, I would like to investigate this problem.
Re: Root Folders are downloaded from FTP. No files or subfol
Posted: Fri Jun 08, 2012 4:55 pm
by Omoyibs
Unfortunately, I can't give you a test account to the FTP server because it's not under my control and I am not authorized to share the credentials I have with you.
Re: Root Folders are downloaded from FTP. No files or subfol
Posted: Sat Jun 09, 2012 1:37 am
by RiseFly
Could you please tell me the name of the FTP server?