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System Shutdown Error

Posted: Mon May 07, 2012 8:31 am
by gaz
Hello,
I have just installed a 30 day trial of this software and each time I shutdown or reboot my pc, the following error occurs:
"The instruction at 0x77bf57af referenced memory at 0x00000000. The memory could not be read.
Click OK to terminate the program." (screenshot attached).
Any ideas please?

Re: System Shutdown Error

Posted: Mon May 07, 2012 12:06 pm
by RiseFly
Could you please confirm this problem on the newest version once again?
BestSync 7.2.XX has fixed a similiar problem.

Re: System Shutdown Error

Posted: Tue May 08, 2012 1:45 pm
by gaz
Hello, thanks for your reply.
I can confirm that this problem now seems to be resolved with the latest version. 8-)

Re: System Shutdown Error

Posted: Wed May 09, 2012 10:02 am
by gaz
I spoke too soon as the error has returned even with latest version.
It's the same error as in screenshot above, plus an additional error that occurs at shut down but it's too fast to capture the details.
It said something about c+++ runtime error?

Edit : I managed to grab a screenshot of the errors that now occur at reboot or shutdown.
I am using Windows 7 X64. If I exit Bestsync from the system tray before shutdown, then the errors don't occur!

Re: System Shutdown Error

Posted: Fri May 11, 2012 2:28 pm
by RiseFly
We are testing the problems, but have not recreated the error yet.
Please give us time to fix the problem. May be you can test the new ver 7.2.14.

Re: System Shutdown Error

Posted: Wed May 16, 2012 1:44 pm
by RiseFly
It is reported that this problem may be caused by disabling the page file of Windows System.