System Shutdown Error

Welcome to BestSync Support Forum!
If you have any questions, comments, concerns, suggestion, please summit here, we'll try to reply you in short time.
Thank you!
Post Reply
gaz
Posts: 4
Joined: Mon May 07, 2012 8:15 am

System Shutdown Error

Post by gaz »

Hello,
I have just installed a 30 day trial of this software and each time I shutdown or reboot my pc, the following error occurs:
"The instruction at 0x77bf57af referenced memory at 0x00000000. The memory could not be read.
Click OK to terminate the program." (screenshot attached).
Any ideas please?
Attachments
Bestsync shutdown error.PNG
Bestsync shutdown error.PNG (49.1 KiB) Viewed 5831 times
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: System Shutdown Error

Post by RiseFly »

Could you please confirm this problem on the newest version once again?
BestSync 7.2.XX has fixed a similiar problem.
gaz
Posts: 4
Joined: Mon May 07, 2012 8:15 am

Re: System Shutdown Error

Post by gaz »

Hello, thanks for your reply.
I can confirm that this problem now seems to be resolved with the latest version. 8-)
gaz
Posts: 4
Joined: Mon May 07, 2012 8:15 am

Re: System Shutdown Error

Post by gaz »

I spoke too soon as the error has returned even with latest version.
It's the same error as in screenshot above, plus an additional error that occurs at shut down but it's too fast to capture the details.
It said something about c+++ runtime error?

Edit : I managed to grab a screenshot of the errors that now occur at reboot or shutdown.
I am using Windows 7 X64. If I exit Bestsync from the system tray before shutdown, then the errors don't occur!
Attachments
Bestsync Shutdown errors.JPG
Bestsync Shutdown errors.JPG (44.03 KiB) Viewed 5812 times
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: System Shutdown Error

Post by RiseFly »

We are testing the problems, but have not recreated the error yet.
Please give us time to fix the problem. May be you can test the new ver 7.2.14.
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: System Shutdown Error

Post by RiseFly »

It is reported that this problem may be caused by disabling the page file of Windows System.
Post Reply