cannot detect server's timezone,use local time zone

Welcome to BestSync Support Forum!
If you have any questions, comments, concerns, suggestion, please summit here, we'll try to reply you in short time.
Thank you!
Post Reply
gracelim
Posts: 65
Joined: Fri Mar 17, 2017 4:18 am

cannot detect server's timezone,use local time zone

Post by gracelim »

hi,

from time to time, bestsync download the file with 0 bytes even though the file in source server is not 0 bytes.
I notice that every time this happen, the log shows cannot detect server's timezone , use localtime zone -480 minutes.

bestsync 2015 version 10.0.1.5 64 bit

how should I go about to resolve the issue?
gracelim
Posts: 65
Joined: Fri Mar 17, 2017 4:18 am

Re: cannot detect server's timezone,use local time zone

Post by gracelim »

hi risefly,

have attached a screen shot of the logs

thanks
Grace
Attachments
risefily.docx
(36.38 KiB) Downloaded 363 times
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: cannot detect server's timezone,use local time zone

Post by RiseFly »

Could you please try the newest version (BestSync 2017) to see if the problem can be resolved.
gracelim
Posts: 65
Joined: Fri Mar 17, 2017 4:18 am

Re: cannot detect server's timezone,use local time zone

Post by gracelim »

if I install the new version , will this erase my license as we are no under support?
gracelim
Posts: 65
Joined: Fri Mar 17, 2017 4:18 am

Re: cannot detect server's timezone,use local time zone

Post by gracelim »

hi risefly,

0 bytes still occur after installing new version bestsync 2017 version 12.0.6 32bit

Grace
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: cannot detect server's timezone,use local time zone

Post by RiseFly »

The license will remained after install the new version.
But the license of 2 major versions before will be downgraded one rank on the current major version.
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: cannot detect server's timezone,use local time zone

Post by RiseFly »

This problem may be because BestSync is not very compatible with your SFTP server.
If you can send a test account to risefly@risefly.com, we'd like to debug with your SFTP server.
gracelim
Posts: 65
Joined: Fri Mar 17, 2017 4:18 am

Re: cannot detect server's timezone,use local time zone

Post by gracelim »

hi,
after our ftpserver site provider, grants a write privilege on the folder, we never encounter the problem cannot detect server timezone and all files are successfully downloaded. :D
Post Reply