hi,
from time to time, bestsync download the file with 0 bytes even though the file in source server is not 0 bytes.
I notice that every time this happen, the log shows cannot detect server's timezone , use localtime zone -480 minutes.
bestsync 2015 version 10.0.1.5 64 bit
how should I go about to resolve the issue?
cannot detect server's timezone,use local time zone
Re: cannot detect server's timezone,use local time zone
hi risefly,
have attached a screen shot of the logs
thanks
Grace
have attached a screen shot of the logs
thanks
Grace
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Re: cannot detect server's timezone,use local time zone
Could you please try the newest version (BestSync 2017) to see if the problem can be resolved.
Re: cannot detect server's timezone,use local time zone
if I install the new version , will this erase my license as we are no under support?
Re: cannot detect server's timezone,use local time zone
hi risefly,
0 bytes still occur after installing new version bestsync 2017 version 12.0.6 32bit
Grace
0 bytes still occur after installing new version bestsync 2017 version 12.0.6 32bit
Grace
Re: cannot detect server's timezone,use local time zone
The license will remained after install the new version.
But the license of 2 major versions before will be downgraded one rank on the current major version.
But the license of 2 major versions before will be downgraded one rank on the current major version.
Re: cannot detect server's timezone,use local time zone
This problem may be because BestSync is not very compatible with your SFTP server.
If you can send a test account to risefly@risefly.com, we'd like to debug with your SFTP server.
If you can send a test account to risefly@risefly.com, we'd like to debug with your SFTP server.
Re: cannot detect server's timezone,use local time zone
hi,
after our ftpserver site provider, grants a write privilege on the folder, we never encounter the problem cannot detect server timezone and all files are successfully downloaded.![Very Happy :D](./images/smilies/icon_e_biggrin.gif)
after our ftpserver site provider, grants a write privilege on the folder, we never encounter the problem cannot detect server timezone and all files are successfully downloaded.
![Very Happy :D](./images/smilies/icon_e_biggrin.gif)