BestSync Result Succes, but file not on FTP

[KevinVerstraete]

Hi,

We're use Bestsync 8.0.5.5 to sync files between our file server and ftp server (in DMZ).
Yesterday we received a complaint because a file wasn't send from the fileserver to the FTP server.
The logging of BestSync states that the file was transfered succesfully (see attached image).

[attachment=1]BestSyncLog.JPG[/attachment]

However when I look into the log file of the ftp server, the following steps were taken:
1. Store the intermediate file on the ftp
2. check datetime changed
3. Delete a file with the same destination name (which fails, because no such file exists)
4. Rename from intermediate file
5. Delete intermediate file

[attachment=0]ftp_log_extract.zip[/attachment]
Normally step 5 is a rename to command.

So my question is: how can I prevent this situation and how is it possible that Bestsync says it was successfull and deletes the file on tthe files server (source)?

[RiseFly]

I seems that it failed when "Rename from intermediate file". Please confirm if the account has the full privilege to rename the file.
Could you please start the Preview of the task, then save the log data on the bottom of the windows to a file, then post the log file here?

[KevinVerstraete]

Hi,

I've attached the requested log file.
The account used has full priviliges to do file operations.

We are using Bestsync for a about 20 tasks and had no issues untill we installed version 8.0.5.0 on 2013-05-05 and version 8.0.5.5 on 2013-05-23.
To be sure I also added an export of the task.

Kevin

[RiseFly]

Hello,

Thank you for log data and the exported task.
I can not connect to your server by the exported task, could you please send me (risefly(a)risefly.com) a test account, so that we can debug with your server?

Best Regards

[KevinVerstraete]

Hi,

I've just sent an email with a test account to risefly@risefly.com.

Kind regards
Kevin

[RiseFly]

Please try the new version 8.0.59 to see if the problem has been fixed.