Root Folders are downloaded from FTP. No files or subfolders

Welcome to BestSync Support Forum!
If you have any questions, comments, concerns, suggestion, please summit here, we'll try to reply you in short time.
Thank you!
Post Reply
Omoyibs
Posts: 3
Joined: Wed Jun 06, 2012 6:02 pm

Root Folders are downloaded from FTP. No files or subfolders

Post by Omoyibs »

I can upload files to an FTP server but I can't seem to download files from the same FTP Server. When I try to create a task for download, it executes but only creates the folders in the root directory--sub folders are not created and files are not downloaded to the local machine. Why is this so?
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: Root Folders are downloaded from FTP. No files or subfol

Post by RiseFly »

May be BestSync failed to parse the file list data returned from the server. Please check if you are using the lastest version (7.2.17 later).
Omoyibs
Posts: 3
Joined: Wed Jun 06, 2012 6:02 pm

Re: Root Folders are downloaded from FTP. No files or subfol

Post by Omoyibs »

I am using BestSync Version:English Version Ver7.2.1.7
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: Root Folders are downloaded from FTP. No files or subfol

Post by RiseFly »

If you can give me (risefly(a)risefly.com) a test account, I would like to investigate this problem.
Omoyibs
Posts: 3
Joined: Wed Jun 06, 2012 6:02 pm

Re: Root Folders are downloaded from FTP. No files or subfol

Post by Omoyibs »

Unfortunately, I can't give you a test account to the FTP server because it's not under my control and I am not authorized to share the credentials I have with you.
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: Root Folders are downloaded from FTP. No files or subfol

Post by RiseFly »

Could you please tell me the name of the FTP server?
Post Reply