large files not fully transferred

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gracelim
Posts: 65
Joined: Fri Mar 17, 2017 4:18 am

large files not fully transferred

Postby gracelim » Fri Jul 24, 2020 6:18 am

hi,

we noticed that large files sometimes does not get send fully to the destination server (linux) even there's no network issue.
we are using bestsync 2019.

how could we resolve this issue?

RiseFly
Site Admin
Posts: 1031
Joined: Tue Nov 03, 2009 2:51 pm

Re: large files not fully transferred

Postby RiseFly » Sat Jul 25, 2020 3:14 am

BestSync supports uploading files that are larger than 4GB.
Please start the preview of the task to see if there is any error happens when upload the large file.

gracelim
Posts: 65
Joined: Fri Mar 17, 2017 4:18 am

Re: large files not fully transferred

Postby gracelim » Thu Jul 30, 2020 8:14 am

the task is in real time sync and the preview task is disable.

RiseFly
Site Admin
Posts: 1031
Joined: Tue Nov 03, 2009 2:51 pm

Re: large files not fully transferred

Postby RiseFly » Thu Jul 30, 2020 1:38 pm

For a real-time task, the preview can be opened after the task is started.
You can watch BestSync processes the real-time change notification.

gracelim
Posts: 65
Joined: Fri Mar 17, 2017 4:18 am

Re: large files not fully transferred

Postby gracelim » Fri Aug 14, 2020 6:43 am

i've started the task as real time sync and preview task button is still disable.

RiseFly
Site Admin
Posts: 1031
Joined: Tue Nov 03, 2009 2:51 pm

Re: large files not fully transferred

Postby RiseFly » Fri Aug 14, 2020 11:38 am

If the task is started as Windows Service, the preview is not available.
If you want to see the preview during monitoring file change, please uncheck the service mode in the schedule tab.

gracelim
Posts: 65
Joined: Fri Mar 17, 2017 4:18 am

Re: large files not fully transferred

Postby gracelim » Sat Aug 15, 2020 2:38 pm

have tried it , and the files get successfully transferred.
the problem is intermittent and cannot reproduce at will.

how will i be able to use the preview task to resolve the issue?

saw old posting for old version having same issue...and this problem pesrist in bestsync 2019.
have updated bestsync version from 2019 to 2020. will this resolve the issue?

RiseFly
Site Admin
Posts: 1031
Joined: Tue Nov 03, 2009 2:51 pm

Re: large files not fully transferred

Postby RiseFly » Sat Aug 15, 2020 11:58 pm

To avoid this problem, Please try to check ☑"Verify file by the available method from the server or by comparing content" option in "Copy Options" tab.
BestSync will compare the synchronized file and the original file, if the files are not matched, BestSync will transfer the file again.

gracelim
Posts: 65
Joined: Fri Mar 17, 2017 4:18 am

Re: large files not fully transferred

Postby gracelim » Mon Aug 17, 2020 5:12 am

☑"Verify file by the available method from the server or by comparing content" option in "Copy Options" tab
was already check and it is happenning

RiseFly
Site Admin
Posts: 1031
Joined: Tue Nov 03, 2009 2:51 pm

Re: large files not fully transferred

Postby RiseFly » Mon Aug 17, 2020 7:59 am

By the way, what file system (FTP/WebDAV) are you using in this task?


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