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unable to view log

Posted: Mon Jan 06, 2020 12:57 am
by gracelim
hi,

I'm unable to view log for all the tasks regardless if successful or not. all tasks have record the log data for the log window enabled.
what do I need to do to be able to view the log?

version : BestSync 2019
English Version Ver14.0.1.6(64Bit)

os: windows 2003 r2 64 bit

Re: unable to view log

Posted: Mon Jan 06, 2020 1:22 am
by gracelim
i noticed also that view log icon is disable for all the tasks

Re: unable to view log

Posted: Mon Jan 06, 2020 12:10 pm
by RiseFly
The location of the log file is described here:
http://www.risefly.com/help/logfile.htm
If the view log icon is disabled, it means that the log is not available.
Please check if the log file exists. If the log file exists, may be the log file is crashed, please delete it to see if the problem can be resolved.

Re: unable to view log

Posted: Wed Jan 08, 2020 6:42 am
by priyamehta
Thanks for the information.

Re: unable to view log

Posted: Tue Jan 14, 2020 2:45 am
by gracelim
have deleted the file service.fsl. filesize reached 9G


problem resolve..

thanks.

Grace