Activation License Issues

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milaneznando
Posts: 2
Joined: Mon Sep 24, 2018 7:17 pm

Activation License Issues

Postby milaneznando » Mon Sep 24, 2018 7:30 pm

Hi,

I'm having issues trying to activate my computer.

Actuall I have one ultimate license for two computers and only one computer it's licensed.
In my second computer, when I try to activate (be it for e-mail or even by web) an message returns saying the following: "This is an upgrade license of [***Comercial] to [**Ilimited]. You may provide the [***Comercial] license first".

When I bought my bestsync license, I don't remind to have this "Comercial" license, only the ultimate...

What should I do?

RiseFly
Site Admin
Posts: 958
Joined: Tue Nov 03, 2009 2:51 pm

Re: Activation License Issues

Postby RiseFly » Tue Sep 25, 2018 12:55 pm

Please contact risefly@risefly.com by the email address that you used to order the license code.
We can give you a full license code that need not the old license.

milaneznando
Posts: 2
Joined: Mon Sep 24, 2018 7:17 pm

Re: Activation License Issues

Postby milaneznando » Tue Sep 25, 2018 2:51 pm

I would like to thank the risefly support team.

I have send a e-mail yesterday and today I already got the response.

The RiseFly support team has sent me a new license.

This topic can be closed.


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