Activation key not stored in windows registry?

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Jos Janssen
Posts: 1
Joined: Sat Jul 08, 2017 7:34 am

Activation key not stored in windows registry?

Postby Jos Janssen » Sat Jul 08, 2017 8:18 am

I upgraded bestsync 2015 premium version to bestsync 2017 business version.
The activation proces was succesfull.
But each time I restart Bestsync the key is lost, and i have to re-activate the license again.
It seems the activation key is not stored in windows registry (or elsewhere?)
How can I fix this problem?

RiseFly
Site Admin
Posts: 888
Joined: Tue Nov 03, 2009 2:51 pm

Re: Activation key not stored in windows registry?

Postby RiseFly » Sun Jul 09, 2017 9:47 am

Please install the newest version of BestSync to see if the problem can be resolved.

dhanji
Posts: 2
Joined: Fri Sep 08, 2017 4:57 pm

Re: Activation key not stored in windows registry?

Postby dhanji » Fri Sep 08, 2017 5:01 pm

I have same issue, installed latest version 12.0.2.2 Ultimate License but it goes to free license on restart!

RiseFly
Site Admin
Posts: 888
Joined: Tue Nov 03, 2009 2:51 pm

Re: Activation key not stored in windows registry?

Postby RiseFly » Sun Sep 10, 2017 10:14 pm

If the hardware construct (HDD, network card) of the PC changes, the license information will be invalidated.
If it is in the above case, please activate the license again.
If it is NOT the above case, we are investigating the cause of the problem, but reactivate the license again may be a solution.


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