Sync not working downloading from SFTP.

Welcome to BestSync Support Forum!
If you have any questions, comments, concerns, suggestion, please summit here, we'll try to reply you in short time.
Thank you!
Posts: 1
Joined: Tue Apr 25, 2017 1:32 pm

Sync not working downloading from SFTP.

Postby bmeyyrisefly » Tue Apr 25, 2017 2:02 pm

I have several items set up to sync (3 uploading to SFTP and 1 downloading
from SFTP) and the download item never copies anything down to the local
We are using V12.0.0.9 on Win 7.
It always seems to show as Success 0 and Failed 0, yet when it syncs it
seems to identify all 247 files that should sync.
It seems to sit at the "Synchronizing..." message for a while and then
quits with the 0 success and 0 failed message.
If I look a the log on the task itself it has a message:
SFTP Error:BestSyncLog: Connect: DllDate: Aug 3 2011 ...

From the service.log file:
SVC:2017/04/25-09:24:01,Start task. C:\shared$\log <== SFTP:/download/log
SVC:2017/04/25-09:24:01,Task is started by schedule. Every
SVC:2017/04/25-09:24:01,End of the task. -C:\shared$\log <==
SVC:2017/04/25-09:24:01,Task Result: C:\shared$\log <== SFTP:/download/log
(Success=0, Failed=0)
SVC:2017/04/25-09:24:01,End Task -C:\shared$\log <== SFTP:/download/log

Site Admin
Posts: 1008
Joined: Tue Nov 03, 2009 2:51 pm

Re: Sync not working downloading from SFTP.

Postby RiseFly » Tue Apr 25, 2017 2:16 pm

Please start the preview of the task to see if there is any error message.
If there is error, please save the log message at the bottom of the preview to a file.
And post the log file here.

Return to “BestSync Support Forum”

Who is online

Users browsing this forum: No registered users and 2 guests