cannot detect server's timezone,use local time zone

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gracelim
Posts: 5
Joined: Fri Mar 17, 2017 4:18 am

cannot detect server's timezone,use local time zone

Postby gracelim » Fri Mar 17, 2017 4:34 am

hi,

from time to time, bestsync download the file with 0 bytes even though the file in source server is not 0 bytes.
I notice that every time this happen, the log shows cannot detect server's timezone , use localtime zone -480 minutes.

bestsync 2015 version 10.0.1.5 64 bit

how should I go about to resolve the issue?

gracelim
Posts: 5
Joined: Fri Mar 17, 2017 4:18 am

Re: cannot detect server's timezone,use local time zone

Postby gracelim » Fri Mar 17, 2017 4:42 am

hi risefly,

have attached a screen shot of the logs

thanks
Grace
Attachments
risefily.docx
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RiseFly
Site Admin
Posts: 881
Joined: Tue Nov 03, 2009 2:51 pm

Re: cannot detect server's timezone,use local time zone

Postby RiseFly » Fri Mar 17, 2017 11:58 am

Could you please try the newest version (BestSync 2017) to see if the problem can be resolved.

gracelim
Posts: 5
Joined: Fri Mar 17, 2017 4:18 am

Re: cannot detect server's timezone,use local time zone

Postby gracelim » Sat Mar 18, 2017 3:46 am

if I install the new version , will this erase my license as we are no under support?

gracelim
Posts: 5
Joined: Fri Mar 17, 2017 4:18 am

Re: cannot detect server's timezone,use local time zone

Postby gracelim » Tue Mar 21, 2017 3:22 am

hi risefly,

0 bytes still occur after installing new version bestsync 2017 version 12.0.6 32bit

Grace

RiseFly
Site Admin
Posts: 881
Joined: Tue Nov 03, 2009 2:51 pm

Re: cannot detect server's timezone,use local time zone

Postby RiseFly » Tue Mar 21, 2017 3:03 pm

The license will remained after install the new version.
But the license of 2 major versions before will be downgraded one rank on the current major version.

RiseFly
Site Admin
Posts: 881
Joined: Tue Nov 03, 2009 2:51 pm

Re: cannot detect server's timezone,use local time zone

Postby RiseFly » Tue Mar 21, 2017 3:11 pm

This problem may be because BestSync is not very compatible with your SFTP server.
If you can send a test account to risefly@risefly.com, we'd like to debug with your SFTP server.

gracelim
Posts: 5
Joined: Fri Mar 17, 2017 4:18 am

Re: cannot detect server's timezone,use local time zone

Postby gracelim » Tue Mar 28, 2017 3:28 am

hi,
after our ftpserver site provider, grants a write privilege on the folder, we never encounter the problem cannot detect server timezone and all files are successfully downloaded. :D


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