Failed: The system cannot find the file specified

Welcome to BestSync Support Forum!
If you have any questions, comments, concerns, suggestion, please summit here, we'll try to reply you in short time.
Thank you!
arjanm
Posts: 23
Joined: Tue Jun 12, 2012 7:45 am

Failed: The system cannot find the file specified

Postby arjanm » Tue Aug 18, 2015 7:18 am

I’m running a task that moves files from a local disk on the BestSync server to a network share on an other windows server. BestSync is running under a service account that also has change rights on the remote share and ntfs.

Everytime the job runs it says it was failed. When I look in the log it says “Failed: The system cannot find the file specified”. But when you look at the destination the files are correcly moved.

What is cousing this behavoir and how can I solve it. We are using the latest version 10.0.3.6.

[attachment=2]Taak.png[/attachment]
[attachment=1]Log.png[/attachment]

The destination folder.
[attachment=0]Destination.png[/attachment]
Attachments
Taak.png
Taak.png (14.55 KiB) Viewed 10162 times
Log.png
Log.png (22.71 KiB) Viewed 10162 times
Destination.png
Destination.png (16.84 KiB) Viewed 10162 times

RiseFly
Site Admin
Posts: 960
Joined: Tue Nov 03, 2009 2:51 pm

Re: Failed: The system cannot find the file specified

Postby RiseFly » Tue Aug 18, 2015 1:58 pm

Please check if you have setup the backup options, and if the backup folder is accessible.

arjanm
Posts: 23
Joined: Tue Jun 12, 2012 7:45 am

Re: Failed: The system cannot find the file specified

Postby arjanm » Tue Aug 18, 2015 2:10 pm

We are not using the backup function.
It's not a permission problem because other folders in both source and destination are working fine. In both locations all rights are inherited from te root folder.

RiseFly
Site Admin
Posts: 960
Joined: Tue Nov 03, 2009 2:51 pm

Re: Failed: The system cannot find the file specified

Postby RiseFly » Wed Aug 19, 2015 12:51 pm

Hello,

Is it possible that when the task want to move the files, the files are already deleted by other program?

arjanm
Posts: 23
Joined: Tue Jun 12, 2012 7:45 am

Re: Failed: The system cannot find the file specified

Postby arjanm » Wed Aug 19, 2015 1:18 pm

No, the files are dedicated for only this task.
If this was the case, the file wouldn't be moved to the destination folder.

arjanm
Posts: 23
Joined: Tue Jun 12, 2012 7:45 am

Re: Failed: The system cannot find the file specified

Postby arjanm » Mon Aug 31, 2015 6:58 am

How can I turn on Advanced/Debug Logging so I can see where it goes wrong?

RiseFly
Site Admin
Posts: 960
Joined: Tue Nov 03, 2009 2:51 pm

Re: Failed: The system cannot find the file specified

Postby RiseFly » Mon Aug 31, 2015 1:45 pm

You can stop the task, then start the preview of the task to see how the task is running.
Please confirm if the logon user has "write" privilege to the temporary folder, you can find the temporary by click the "Option"/"Option" menu, then click "TempFolder" tab in the option dialogbox.
Please check the privilege of "TempFolder+\BestSync.tmp" folder.
Usually the temporary folder is like the following:
C:\Users\WIN10\AppData\Local\Temp\BestSync.tmp

arjanm
Posts: 23
Joined: Tue Jun 12, 2012 7:45 am

Re: Failed: The system cannot find the file specified

Postby arjanm » Mon Sep 07, 2015 8:46 am

When I run the task in Preview I get exactly the same error. No further or more information is revealed.

We changed the location of the Temp folder to D:\Temp\BestSync and all users, including the service account we are running BestSync under, have change rights at this folder and all above.
In to D:\Temp\BestSync there is no such file as BestSync.tmp. Even when the task is running there is no file.
I can’t find this file on any place on the server.

Many tasks are running fine with no problems.

arjanm
Posts: 23
Joined: Tue Jun 12, 2012 7:45 am

Re: Failed: The system cannot find the file specified

Postby arjanm » Tue Sep 22, 2015 5:45 am

Can you please respond to this problem and find the solution.
If you see how many views this threat has, it is not only a problem with me but are there more people with the same problem.

RiseFly
Site Admin
Posts: 960
Joined: Tue Nov 03, 2009 2:51 pm

Re: Failed: The system cannot find the file specified

Postby RiseFly » Tue Sep 22, 2015 11:29 am

New version 10.0.3.8 has fixed a related problem, please try the new version to see if the problem can be resolved.


Return to “BestSync Support Forum”

Who is online

Users browsing this forum: No registered users and 1 guest

cron