Duplicate file names

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Sampol
Posts: 7
Joined: Thu Sep 04, 2014 4:14 pm

Duplicate file names

Post by Sampol »

sorry for my English, i'm spanish.

We have problems with files names that contais "accents" (spanish). (Version 10.0.1.2)
Example:
Scenario: Bidireccional sync Windows folder (Folder 1)<-> FTP folder (Folder 2) (BOX Enterprise service)

Step 1: Create file "Holá" in Folder 1

Step 2 (Sync 1): BestSync copy "Holá" to folder 2

Step 3 (Sync 2): BestSync detect diferents files and want copy "Holá" from folder 1 to folder 2 and copy "Holá" from folder 2 to folder 1


Thanks
Attachments
Same name file, same modification date
Same name file, same modification date
Bestsync 1.jpg (22.73 KiB) Viewed 7495 times
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: Duplicate file names

Post by RiseFly »

The cause of this problem is BestSync can not convert the FTP name from the server to Unicode Windows file name.
Please try to set the UTF-8 codepage (or other codepage that works for the server) in the "advanced setting" of the folder browser of the FTP server.
[attachment=0]codepage.png[/attachment]
Attachments
FTP code page
FTP code page
codepage.png (11.64 KiB) Viewed 7485 times
Sampol
Posts: 7
Joined: Thu Sep 04, 2014 4:14 pm

Re: Duplicate file names

Post by Sampol »

Hello,

I tested different codepage using preview task but the error has not solved.

Thanks for your help.
Attachments
codepage
codepage
utf.jpg (94.76 KiB) Viewed 7466 times
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: Duplicate file names

Post by RiseFly »

After select the codepage, please try to synchronize the task once. Or delete the unneeded files manually.
Because old files that have been created by wrong codepage already exist.
Sampol
Posts: 7
Joined: Thu Sep 04, 2014 4:14 pm

Re: Duplicate file names

Post by Sampol »

Thank you!!! Now syncs ok.
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