Money-back guarantee

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austinm237
Posts: 4
Joined: Wed Jan 21, 2015 5:03 pm

Money-back guarantee

Post by austinm237 »

Hi,

I'd like to request a refund, how would I go about doing that?

Thank you,
Austin
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: Money-back guarantee

Post by RiseFly »

Just email your OrderID to risefly@risefly.com, we'll process the refund for you.
After refund, the license code will be invalidated.
austinm237
Posts: 4
Joined: Wed Jan 21, 2015 5:03 pm

Re: Money-back guarantee

Post by austinm237 »

I have sent the Order ID and other messages to risefly@risefly.com with no response. What do I need to do now?

Thank you,
Austin
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: Money-back guarantee

Post by RiseFly »

May be we have not received the email, please send it again.
austinm237
Posts: 4
Joined: Wed Jan 21, 2015 5:03 pm

Re: Money-back guarantee

Post by austinm237 »

That is unusual because I have received a reply from risefly@risefly.com recently regarding another issue. I have sent another message. Please look for it and reply.

Thank you,
Austin

Message:
Hello Risefly,

I was instructed to email you my OrderID (again) to process a refund. It is Order Number: 3CCSBJQ-AEN42.

Thank you,
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: Money-back guarantee

Post by RiseFly »

I'm sorry that I have not received the email, but I have got your orderID here. So I have started the refund of the order by credit card.
Please be patient for the refund be processed by mycommerce.com.
austinm237
Posts: 4
Joined: Wed Jan 21, 2015 5:03 pm

Re: Money-back guarantee

Post by austinm237 »

Very good. Thank you. I don't know why the email wouldn't reach you.

I actually have two OrderIDs, because I purchased the Basic edition before realizing I needed the Premium edition to sync to cloud services. Here is that number, please refund the upgrade along with the original purchase. Order Number: 3CCSFGT-A8XJHZ.

Thank you,
Austin
RiseFly
Site Admin
Posts: 1077
Joined: Tue Nov 03, 2009 2:51 pm

Re: Money-back guarantee

Post by RiseFly »

The basic license has been put into the refund queue, it will be refunded by mycommerce.com.
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