Search found 65 matches

by gracelim
Thu Jan 23, 2020 10:28 am
Forum: BestSync Support Forum
Topic: service.log purging
Replies: 7
Views: 10127

Re: service.log purging

what workaround could i do to resolve this?
by gracelim
Thu Jan 23, 2020 10:24 am
Forum: BestSync Support Forum
Topic: task gets cancelled when unable to connect sftp server occurs
Replies: 6
Views: 9651

Re: task gets cancelled when unable to connect sftp server occurs

i do not understand what do you mean? how shall i do that using bestsync?
by gracelim
Thu Jan 23, 2020 1:50 am
Forum: BestSync Support Forum
Topic: task gets cancelled when unable to connect sftp server occurs
Replies: 6
Views: 9651

task gets cancelled when unable to connect sftp server occurs

hi,

i notice task (real sync or scheduled) gets cancelled when bestsync is unable to connect sftp server for x tries and we need to manually start it again.

is there a way for bestsync not to cancel the tasks as no one is manning it 24x7 ?

bestsync version 14.0.1.6

Grace
by gracelim
Thu Jan 23, 2020 1:25 am
Forum: BestSync Support Forum
Topic: service.log purging
Replies: 7
Views: 10127

Re: service.log purging

all of our tasks have 60 as its value for the preserve log. 90% of the tasks are set to real sync
by gracelim
Thu Jan 23, 2020 1:23 am
Forum: BestSync Support Forum
Topic: service.log purging
Replies: 7
Views: 10127

Re: service.log purging

i check the log tab of the task, it is set to 60 which means 60 days and this is the default as we do not edit this tab.
preserve log refers to serivce.log or task log (view log)?

isnt service.log the global log where all tasks writes to it.
by gracelim
Wed Jan 22, 2020 12:22 am
Forum: BestSync Support Forum
Topic: service.log purging
Replies: 7
Views: 10127

service.log purging

hi,

i notice the service.log is being purge periodically. is there a way for it keep the logs longer?

bestsync is installed on a 24x7 server . when i try to check the server.log next day around 8am, i only see logs from 1:48am up to present for the day. how can i check previous day ?
by gracelim
Tue Jan 21, 2020 11:49 pm
Forum: BestSync Support Forum
Topic: excuting another task after sync
Replies: 2
Views: 4596

Re: excuting another task after sync

you'r right. it's working now.

thanks

GRace
by gracelim
Tue Jan 21, 2020 11:38 pm
Forum: BestSync Support Forum
Topic: view log shows incorrect date
Replies: 6
Views: 8378

Re: view log shows incorrect date

the file w/ created 9:03am is the file to be transfer not the log file. the log file is 8am .
based on what you said , then the logfile should be >= 9:03am ,right?
by gracelim
Tue Jan 21, 2020 9:46 am
Forum: BestSync Support Forum
Topic: excuting another task after sync
Replies: 2
Views: 4596

excuting another task after sync

hi, i need to execute task1 (taskid:1) and after sync , it will run task2 (taskid:2). so in application of task1's application tab, i set the radio button to after sync-taskid. in taskid field , 2 is enter. however when i run task1, it did not run task2 . pls help what did i missed out. bestsync ver...
by gracelim
Tue Jan 21, 2020 4:03 am
Forum: BestSync Support Forum
Topic: view log shows incorrect date
Replies: 6
Views: 8378

Re: view log shows incorrect date

the task 's schedule is set to realtime sync: synchronize file immediately after files are changed.