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by tjblow
Wed Mar 22, 2017 2:44 pm
Forum: BestSync Support Forum
Topic: Access Denied when writing out to NAS
Replies: 7
Views: 4606

Re: Access Denied when writing out to NAS

I have attached a screen print of the preview with the error. When I login to the server with the id I can create files in the folder. Can't write through bestsync. Cant' attach xml of task since it does not recognize the extension of file name.
by tjblow
Tue Mar 21, 2017 9:56 pm
Forum: BestSync Support Forum
Topic: Access Denied when writing out to NAS
Replies: 7
Views: 4606

Access Denied when writing out to NAS

Have a job setup that was running and writing to a NAS location. We moved to a new NAS location and now we get Access Denied message when we run the job. I have entered the user id login information where required. but no avail. We can use the id we have in the login prompt of the bestsync job to cr...
by tjblow
Fri Mar 17, 2017 3:08 pm
Forum: BestSync Support Forum
Topic: Service Sync task not picking up file
Replies: 3
Views: 3084

Re: Service Sync task not picking up file

Figured this one out. When looking at the exported file of the task I saw that there was a space in the the filename that should not have been there. Once corrected file was picked up as expected.
by tjblow
Fri Mar 17, 2017 2:41 pm
Forum: BestSync Support Forum
Topic: Service Sync task not picking up file
Replies: 3
Views: 3084

Re: Service Sync task not picking up file

I have emailed the file for exporting the task:
by tjblow
Wed Mar 15, 2017 2:45 pm
Forum: BestSync Support Forum
Topic: Service Sync task not picking up file
Replies: 3
Views: 3084

Service Sync task not picking up file

I am using bestsync 2016 ver.11.01.1 I have had a service sync task running and picking up a file but when I added a new file name to the include file list it does not see the file. I am using a portion of the filename and and * for wildcard of the time stamp in the filename. When I drop a file in t...
by tjblow
Wed Jun 22, 2016 3:39 pm
Forum: BestSync Support Forum
Topic: tab line arrows not available when window is maximized
Replies: 0
Views: 6545

tab line arrows not available when window is maximized

The arrows for the tab line do not display when the window is maximized to full size and there are more tabs to display then there is room available to display them. arrows are available when then window is at less then fully maximized by dragging the window to full size or clicking the maximize but...
by tjblow
Fri May 20, 2016 1:50 pm
Forum: BestSync Support Forum
Topic: License key mismatch
Replies: 2
Views: 3644

Re: License key mismatch

When I use an upgraded license do I need to deactivate the original license first?
by tjblow
Thu May 19, 2016 10:13 pm
Forum: BestSync Support Forum
Topic: License key mismatch
Replies: 2
Views: 3644

License key mismatch

Upgraded to 2016 from 2015, had a license installed from 2014. Purchased a new license and when tried to activate with new license got keycode mismatch error message.
by tjblow
Thu Feb 11, 2016 11:10 pm
Forum: BestSync Support Forum
Topic: Not all files transfer
Replies: 1
Views: 3022

Not all files transfer

Have an sftp connection of which not all the files are transferring to the destination. Only about 11 of the 16 files transfer, sometimes we get an error message that the user id or password was not correct. which does not make sense because the other files have transferred. I have a document with s...
by tjblow
Wed Jan 27, 2016 3:09 pm
Forum: BestSync Support Forum
Topic: Share Tasklist.xfsf
Replies: 5
Views: 5338

Re: Share Tasklist.xfsf

Thanks for the update. That is what I needed to know.

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