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by RiseFly
Mon Jun 01, 2020 12:54 pm
Forum: BestSync Support Forum
Topic: Google Drive SSO doesn't work
Replies: 5
Views: 2660

Re: Google Drive SSO doesn't work

The problem is because the user number of Google Drive of BestSync has over the limit of Google. We have applied to Google to remove the limitation, but we have to waiting for the approval from Google.
If you copy an old Google Drive task, then modify the folder, the synchronization works.
by RiseFly
Fri May 01, 2020 4:26 am
Forum: BestSync Support Forum
Topic: Move files to a folder according to Month?
Replies: 1
Views: 2488

Re: Move files to a folder according to Month?

Yes, if you want to move files from Folder1 to Folder2, you can set the folders like the following:
Folder1: C:\Folder1\
Folder2: C:\Folder2\<Date:yyyy-MMMM>\


Here is the help document:
http://www.risefly.com/help/TimeFormat.htm
by RiseFly
Thu Apr 09, 2020 10:35 am
Forum: BestSync Support Forum
Topic: Wrong total space?
Replies: 4
Views: 3304

Re: Wrong total space?

We have confirmed that this is a bug, TB is displayed as GB by mistake.
Please download the new installer to fix this problem.
by RiseFly
Tue Apr 07, 2020 8:55 am
Forum: BestSync Support Forum
Topic: Wrong total space?
Replies: 4
Views: 3304

Re: Wrong total space?

Could you please tell me what version are you using now?
If the task is set to run in real-time mode, this status is possible because task never end and same file may be synchronized multiple times in the running period.
by RiseFly
Sat Apr 04, 2020 4:20 am
Forum: BestSync Support Forum
Topic: File sync stalls for 60 seconds on about 10% of the files
Replies: 13
Views: 8036

Re: File sync stalls for 60 seconds on about 10% of the files

Because the task is synchronizing with FTP server, and FTP protocol uses multiple data ports, some of the ports may be blocked by firewall or anti-virus software.
Please refer to the following pages about how to setup the firewall settings when using FTP:
http://www.risefly.com/fseqna_ftp.htm
by RiseFly
Thu Apr 02, 2020 3:19 am
Forum: BestSync Support Forum
Topic: Pause sync
Replies: 2
Views: 2352

Re: Pause sync

If you start the sync by preview, then you can start and stop (pause) the synchronization.
Otherwise, you can not pause the synchronization.
by RiseFly
Mon Mar 30, 2020 1:53 pm
Forum: BestSync Support Forum
Topic: Jobs are running but can no longer see them on the BestSync front end
Replies: 5
Views: 3484

Re: Jobs are running but can no longer see them on the BestSync front end

If jobs are not in service.xfsf, it means that the jobs might be deleted by mistake or someone.

Stop BestSync Service in the service manager, then rename service.xfsb1 to service.xfsf.
Start BestSync Service can restore the missing jobs.
Restart BestSync application, you can see the jobs.
by RiseFly
Mon Mar 30, 2020 1:46 pm
Forum: BestSync Support Forum
Topic: Bestsync 2013 Process Terminates after launch
Replies: 1
Views: 2162

Re: Bestsync 2013 Process Terminates after launch

I noticed that you are using the very old version. BestSync has been improved very much from your old version. I recommend you to upgrade to the newest version as soon as possible for protecting you data and having a better experience.
Please confirm it the problem exist on the newest version.
by RiseFly
Sat Mar 28, 2020 2:34 am
Forum: BestSync Support Forum
Topic: Jobs are running but can no longer see them on the BestSync front end
Replies: 5
Views: 3484

Re: Jobs are running but can no longer see them on the BestSync front end

If the jobs are deleted by mistake, you can find in the backup settings. Just rename the setting files backup then restart BestSync Service in the service manager. Here is the location of the job setting file: <SystemDrive[C:]>\ProgramData\RiseFly\BestSync\ Task Profile File: service.xfsf The first ...

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