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by tjblow
Fri Nov 10, 2017 5:24 pm
Forum: BestSync Support Forum
Topic: Has not synchronized yet
Replies: 10
Views: 235

Re: Has not synchronized yet

This is still an issue. Let me review here what I am seeing. The status stays at Has not synchronized yet, the file does not transfer automatically. Does not process file when Start button is pressed. Only processes and transfers file when using Preview. File successfully transfers and I get the dat...
by tjblow
Wed Nov 08, 2017 2:59 pm
Forum: BestSync Support Forum
Topic: Has not synchronized yet
Replies: 10
Views: 235

Re: Has not synchronized yet

I added the local user and it still has a status of has not synchronized yet? Sent a new email with the exported task file attached.
by tjblow
Mon Nov 06, 2017 4:22 pm
Forum: BestSync Support Forum
Topic: Has not synchronized yet
Replies: 10
Views: 235

Re: Has not synchronized yet

Exported the task file and set the file via attachment to risefly@risefly.com. Subject line is Task Has Not Sychonized yet
by tjblow
Fri Nov 03, 2017 4:41 pm
Forum: BestSync Support Forum
Topic: Has not synchronized yet
Replies: 10
Views: 235

Re: Has not synchronized yet

I really need an answer for this situation. It is posing a production issue that we are dependent on. The task is not automatically transferring the file for us. This means multiple times a day we need to manually preview the task and transmit the file. The file transfers under preview and start mec...
by tjblow
Thu Nov 02, 2017 3:51 pm
Forum: BestSync Support Forum
Topic: Has not synchronized yet
Replies: 10
Views: 235

Re: Has not synchronized yet

Bestsync service is running. I actually restarted the service just to try that out. After completing the transfer of the file manually via the preview function and start. It get a date and time update in the status of last time column. but after a minute or two it switches back to Has not synchroniz...
by tjblow
Wed Nov 01, 2017 7:46 pm
Forum: BestSync Support Forum
Topic: Has not synchronized yet
Replies: 10
Views: 235

Re: Has not synchronized yet

The task has finished it has logged to the log file. Are you saying there is still a task running? How would I see that. Normally if the task is running the Start button is shaded as to not be used. This is not the case. Nor is the stop button highlighted in Red. This is not a new task. This task ha...
by tjblow
Tue Oct 31, 2017 2:12 pm
Forum: BestSync Support Forum
Topic: Has not synchronized yet
Replies: 10
Views: 235

Has not synchronized yet

What does this message mean, has not synchronized yet. I Manually starting the process it goes through the synchronizing process yet reports it has not synchronized yet.
by tjblow
Wed Mar 29, 2017 2:01 pm
Forum: BestSync Support Forum
Topic: Has not synchronized yet.
Replies: 3
Views: 1011

Re: Has not synchronized yet.

While watching the task execute, it displays synchronizing, then scanning, detecting then back to not synchronized yet. File does not transfer automatically, file does transfer when use preview to start process. Process runs every 15 minutest, or is suppose to. What would cause this sort of action?
by tjblow
Tue Mar 28, 2017 7:57 pm
Forum: BestSync Support Forum
Topic: Has not synchronized yet.
Replies: 3
Views: 1011

Has not synchronized yet.

Message in Last time field: Has not synchronized yet.... what does this mean and how to resolve it.
by tjblow
Thu Mar 23, 2017 6:47 pm
Forum: BestSync Support Forum
Topic: Access Denied when writing out to NAS
Replies: 7
Views: 1523

Re: Access Denied when writing out to NAS

we have validated that the service accounts have the correct permissions and are able to read and write to source and destination. When we run a preview in bestsync the request fails with permission denied unless the logged in users AD account is also setup with read/write permission to the source a...

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