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by tjblow
Thu Feb 01, 2018 6:00 pm
Forum: BestSync Support Forum
Topic: License Not Activated
Replies: 5
Views: 1710

Re: License Not Activated

Disabled Symantec endpoint protection and was able to activate license. Thanks for the suggestion.
by tjblow
Thu Feb 01, 2018 4:59 pm
Forum: BestSync Support Forum
Topic: Intermediate file option corrupts output file
Replies: 4
Views: 1132

Re: Intermediate file option corrupts output file

This only started to happen when we upgraded to version 2018. This is an SFTP process that transfers the files. When we turn off the intermediate file option the file transfers ok. With this option selected the file comes over corrupted. This has now happened on TWO SFTP processes.
by tjblow
Wed Jan 31, 2018 2:37 pm
Forum: BestSync Support Forum
Topic: License Not Activated
Replies: 5
Views: 1710

Re: License Not Activated

REALLY NEED an Answer to this issue. The license says it is only good for 7 days with out activation. Don't need bestsync to stop working have production files being utilized for it. PLEASE RESPOND.
by tjblow
Wed Jan 31, 2018 2:33 pm
Forum: BestSync Support Forum
Topic: Intermediate file option corrupts output file
Replies: 4
Views: 1132

Re: Intermediate file option corrupts output file

The source is a unix server, and the destination is a windows 2008 server.
by tjblow
Tue Jan 30, 2018 10:41 pm
Forum: BestSync Support Forum
Topic: Intermediate file option corrupts output file
Replies: 4
Views: 1132

Intermediate file option corrupts output file

Using the latest version of Bestsync. We have a task that when the intermediate file copy option is selected the output file is corrupted. This is a large file that takes a couple of minutes to transfer. What do you need to further investigate this issue.
by tjblow
Tue Jan 30, 2018 3:31 pm
Forum: BestSync Support Forum
Topic: License Not Activated
Replies: 5
Views: 1710

Re: License Not Activated

Running as administrator, When I click activate by web I get a popup window that displays looks like html code. Close window by clicking on X and it still does not activate the license. Can't paste the picture of the window being displayed. Plus this is a windows 2008 server that I am running bestsy...
by tjblow
Mon Jan 29, 2018 4:48 pm
Forum: BestSync Support Forum
Topic: License Not Activated
Replies: 5
Views: 1710

License Not Activated

Installed new license key and when viewing license it says not Activated. Went through the process to activate via web. How do I activate my license?
Tried to activate via mail also.
by tjblow
Fri Nov 10, 2017 5:24 pm
Forum: BestSync Support Forum
Topic: Has not synchronized yet
Replies: 10
Views: 2662

Re: Has not synchronized yet

This is still an issue. Let me review here what I am seeing. The status stays at Has not synchronized yet, the file does not transfer automatically. Does not process file when Start button is pressed. Only processes and transfers file when using Preview. File successfully transfers and I get the dat...
by tjblow
Wed Nov 08, 2017 2:59 pm
Forum: BestSync Support Forum
Topic: Has not synchronized yet
Replies: 10
Views: 2662

Re: Has not synchronized yet

I added the local user and it still has a status of has not synchronized yet? Sent a new email with the exported task file attached.
by tjblow
Mon Nov 06, 2017 4:22 pm
Forum: BestSync Support Forum
Topic: Has not synchronized yet
Replies: 10
Views: 2662

Re: Has not synchronized yet

Exported the task file and set the file via attachment to risefly@risefly.com. Subject line is Task Has Not Sychonized yet

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