bestsync.us

Hi there
I need to deactivate my existing licence so I can reactivate on a new computer. I have emailed risefly@risefly.com (on 19 July) to ask for help with this but have received no reply.

Please advise on the correct procedure - I would like to get this sorted out quickly!

Regards
Martin

Hi there I am using Windows 7 and have noticed that there are two instances of bestsyncapp.exe running, visible in Taask Manager as well as two icons showin on the task bar. This isn't normal is it? If not, how do I find out what's causing it? I am running the latest version "English Version Ve...

Great news - I've downloaded the latest version and the bug is gone. Thank you.

Just checked again and I STILL have this error showing in the log file: __________ SVC:2013/01/24-08:27:18,***** BestSync Service start **** OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601) BestSync Version:Ver8.0.1.5 SVC:2013/01/24-08:27:19,Reload Setting File. SVC:2013...

I am using BestSync 2013 to sync from a number of FTP locations to a local hard drive, to form backups of a number of websites. This was working fine in previous versions (2011, 2012) but I now have a problem in version 2013. I want to identify certain folders on an FTP server to exclude from the sy...

I uninstalled and reinstalled, but no change - still having the same problems.

I finally got round this by recreating my list of tasks manually - not happy because this took me about an hour to do.

No errors showing now, but I have other issues - will list on a separate thread.

I don't think that's my only problem. I still get 'cancelled' status for all scheduled tasks. Here's an extract from the end of the log file: APP:2013/01/07-08:31:35,***** BestSync start **** OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601) BestSync Version:English Versi...

It is true that I had 'Process multiple files simultaneously' but not that I had more than 3 selected as I do understand my FTP limitation. I have always used that feature and it worked fine before I "upgraded" to the 2013 version. Has the licence feature changed in this version? I had a 2...

Hi Since upgrading to the latest version of BestSync, nothing seems to be working. My log file is shown below and I hope that someone can tell me what's going wrong! The settings file is unchanged since my previous version of BestSync, which was 2011. Regards Martin __________________________ SVC:20...

I am trying to make a payment for upgrade from Pro to Business versions for the new 2013 version but keep getting the error that some field has not been filled in - which is not true. Please advise how I can pay for this.
Regards
Martin