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by RiseFly
Tue Jan 21, 2020 12:37 pm
Forum: BestSync Support Forum
Topic: view log shows incorrect date
Replies: 4
Views: 5

Re: view log shows incorrect date

Because real-mode task never end, the log file is saved periodically, so the time stamp of the log may be much newer than the started time of the task.
by RiseFly
Tue Jan 21, 2020 12:33 pm
Forum: BestSync Support Forum
Topic: excuting another task after sync
Replies: 1
Views: 8

Re: excuting another task after sync

If Task1 is set to run in real-time mode, Task2 will never get ran, because Task1 never end.
Please select a schedule mode other than real-time mode in Task1.
by RiseFly
Wed Jan 08, 2020 11:33 am
Forum: BestSync Support Forum
Topic: Cannot Connect to one drive for business
Replies: 1
Views: 770

Re: Cannot Connect to one drive for business

The problem is because "OneDrive for Business" has changed its API to version 2, please give us time (1 or 2 weeks ) to fix the problem.
by RiseFly
Mon Jan 06, 2020 12:10 pm
Forum: BestSync Support Forum
Topic: unable to view log
Replies: 4
Views: 501

Re: unable to view log

The location of the log file is described here: http://www.risefly.com/help/logfile.htm If the view log icon is disabled, it means that the log is not available. Please check if the log file exists. If the log file exists, may be the log file is crashed, please delete it to see if the problem can be...
by RiseFly
Wed Dec 11, 2019 12:54 pm
Forum: BestSync Support Forum
Topic: Filezilla FTP Server with TLS certificate
Replies: 2
Views: 543

Re: Filezilla FTP Server with TLS certificate

Is it possible that you send a test account of the FTP server to risefly@risefly.com? so that we can debug with the FTP server.
by RiseFly
Tue Dec 03, 2019 10:49 pm
Forum: BestSync Support Forum
Topic: Preview Window shows non zero Completed Num before any syncing
Replies: 3
Views: 607

Re: Preview Window shows non zero Completed Num before any syncing

Are you using the real-time sync feature?
When real-time sync is running, there are synchronized files. If you check/uncheck folder or files, the Completed Num changes.
by RiseFly
Wed Nov 27, 2019 8:18 am
Forum: BestSync Support Forum
Topic: File sync stalls for 60 seconds on about 10% of the files
Replies: 7
Views: 1177

Re: File sync stalls for 60 seconds on about 10% of the files

BestSync newest version 14.0.1.6 has fixed a bug that may cause crash, please update to last version, the problem may have been fixed.
by RiseFly
Tue Nov 26, 2019 10:20 am
Forum: BestSync Support Forum
Topic: File sync stalls for 60 seconds on about 10% of the files
Replies: 7
Views: 1177

Re: File sync stalls for 60 seconds on about 10% of the files

You can start the preview of the task to see where BestSync stalls.
by RiseFly
Mon Nov 25, 2019 10:30 am
Forum: BestSync Support Forum
Topic: File sync stalls for 60 seconds on about 10% of the files
Replies: 7
Views: 1177

Re: File sync stalls for 60 seconds on about 10% of the files

This problem may be related to the response speed of the WebDAV or FTP server.
BestSync will not stall without reason.
by RiseFly
Sun Nov 17, 2019 1:54 pm
Forum: BestSync Support Forum
Topic: AWS EC2 file sync needs timezone set. But stat file times seem wrong
Replies: 6
Views: 1061

Re: AWS EC2 file sync needs timezone set. But stat file times seem wrong

I have tested the SFTP synchronization feature of BestSync, it works fine for setting/getting timestamp.
Please try to download the newest version of BestSync 2019 to see if the problem can be resolved.

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