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by RiseFly
Mon Sep 21, 2020 3:03 am
Forum: BestSync Support Forum
Topic: txt file contains ^M when it get transferred to linux server
Replies: 19
Views: 3313

Re: txt file contains ^M when it get transferred to linux server

If you find some files has the problem, may be this file are uploaded by an old version.
Please try to use the preview of the task, modify the synchronization-action to upload, upload the files again to see if the problem can be resolved.
by RiseFly
Sat Sep 19, 2020 7:21 am
Forum: BestSync Support Forum
Topic: txt file contains ^M when it get transferred to linux server
Replies: 19
Views: 3313

Re: txt file contains ^M when it get transferred to linux server

We have tested BestSync severely related to the ASCII conversion (converting Windows Carriage-return code to Linux Carriage-return code) .
You must select "ASCII Mode" in "Transfer Mode" of "Advanced" setting of the FTP folder.
by RiseFly
Sat Sep 19, 2020 6:39 am
Forum: BestSync Support Forum
Topic: large files not fully transferred
Replies: 16
Views: 4617

Re: large files not fully transferred

We have used BestSync to synchronize huge files (mores than 4TB) with SFTP (Cerberus FTP server) by SFTP protocol, all worked fine.
Please try the BestSync 2020 (VER 15.0.0.21) to see if it works with your SFTP Server.
by RiseFly
Sat Aug 29, 2020 6:11 am
Forum: BestSync Support Forum
Topic: large files not fully transferred
Replies: 16
Views: 4617

Re: large files not fully transferred

BestSync SFTP supports uploading/downloading huge files that are larger than 4TB.
Please check if your SFTP server supports handling huge files.
by RiseFly
Mon Aug 17, 2020 7:59 am
Forum: BestSync Support Forum
Topic: large files not fully transferred
Replies: 16
Views: 4617

Re: large files not fully transferred

By the way, what file system (FTP/WebDAV) are you using in this task?
by RiseFly
Mon Aug 17, 2020 7:56 am
Forum: BestSync Support Forum
Topic: bestsyn 2020: unable to expand sync log
Replies: 8
Views: 1506

Re: bestsyn 2020: unable to expand sync log

Because the task is using the real-time mode, to prevent the task from saving the log to frequently, BestSync saves the log by the period setting in the "Miscellaneous" tab. The option is "Period for sending email or exporting log file", may be you can set a shorter period to upd...
by RiseFly
Sun Aug 16, 2020 12:01 am
Forum: BestSync Support Forum
Topic: bestsyn 2020: unable to expand sync log
Replies: 8
Views: 1506

Re: bestsyn 2020: unable to expand sync log

The "View Log" button is grey out only because the log of the task does not exist.
Please try to change a file, let the task synchronize the file, then you can see the "View Log" button is enabled.
by RiseFly
Sat Aug 15, 2020 11:58 pm
Forum: BestSync Support Forum
Topic: large files not fully transferred
Replies: 16
Views: 4617

Re: large files not fully transferred

To avoid this problem, Please try to check ☑"Verify file by the available method from the server or by comparing content" option in "Copy Options" tab. BestSync will compare the synchronized file and the original file, if the files are not matched, BestSync will transfer the file...
by RiseFly
Sat Aug 15, 2020 5:16 am
Forum: BestSync Support Forum
Topic: bestsyn 2020: unable to expand sync log
Replies: 8
Views: 1506

Re: bestsyn 2020: unable to expand sync log

The View Log button is disabled, it means that the log data is not available.
Please confirm if you selected any "Log" option in the Task Setting.
"Log" tab /☑ "Record the log data for log view Window", or ☑ "Send Log data by e-mail"
by RiseFly
Fri Aug 14, 2020 3:24 pm
Forum: BestSync Support Forum
Topic: txt file contains ^M when it get transferred to linux server
Replies: 19
Views: 3313

Re: txt file contains ^M when it get transferred to linux server

We have confirmed this issue on BestSync 2020 Ver15.0.1.8, it worked fine.
Please try the new version to see if the problem has been resolved.

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