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by RiseFly
Wed Oct 18, 2017 12:10 pm
Forum: BestSync Support Forum
Topic: Limit the Number of Simultaneous FTP Connections
Replies: 2
Views: 11

Re: Limit the Number of Simultaneous FTP Connections

The attached file is the screenshot about setting the number of threads that run simultaneously.

[attachment=0]MultipleThreads.png[/attachment]

You can decrease the number of threads of each tasks to avoid the issue.
by RiseFly
Thu Oct 12, 2017 10:40 pm
Forum: BestSync Support Forum
Topic: Failed to set time
Replies: 5
Views: 61

Re: Failed to set time

Because the server does not support setting the time-stamp after uploading a file, (usually BestSync still can synchronize file with this kind of FTP server if the server responses command correctly), this caused BestSync uploads files at the next time. If you can give us a test account (set it to r...
by RiseFly
Wed Oct 11, 2017 1:00 pm
Forum: BestSync Support Forum
Topic: Failed to set time
Replies: 5
Views: 61

Re: Failed to set time

This warning can not be avoided at the client side, you can just ignore the warning, because the file has been uploaded to the server successfully.
by RiseFly
Tue Oct 10, 2017 10:45 pm
Forum: BestSync Support Forum
Topic: refund please
Replies: 1
Views: 24

Re: refund please

The order has been put into the refund queue, it will be processed by mycommerce.com soon.
by RiseFly
Tue Oct 10, 2017 10:35 pm
Forum: BestSync Support Forum
Topic: Failed to set time
Replies: 5
Views: 61

Re: Failed to set time

"Failed to set time" is because the FTP server does not support this kind of command, such as "SITE UTIME", "MFMT" or "MDTM".
Please use FTP server that supports tone of these commands.
by RiseFly
Fri Sep 15, 2017 12:57 pm
Forum: BestSync Support Forum
Topic: Sync does not end.
Replies: 1
Views: 56

Re: Sync does not end.

FTP protocol uses a different port each time when it connects to the FTP server as the data channel, this action may be blocked by (Windows) Firewall if you have not set the firewall correctly. For how to set the firewall and the task for FTP synchronization, please refer to the following page: http...
by RiseFly
Wed Sep 13, 2017 10:02 pm
Forum: BestSync Support Forum
Topic: Having to activate on every PC restart
Replies: 4
Views: 107

Re: Having to activate on every PC restart

The cause of the problem may be Windows 10 upgrade changed its way of saving data to Registry. We are trying to find the real cause of the problem and the way to fix it. Please download and install the newest version of BestSync, when the symptom happens again, please click the “Option/View Log File...
by RiseFly
Sun Sep 10, 2017 10:14 pm
Forum: BestSync Support Forum
Topic: Activation key not stored in windows registry?
Replies: 3
Views: 289

Re: Activation key not stored in windows registry?

If the hardware construct (HDD, network card) of the PC changes, the license information will be invalidated.
If it is in the above case, please activate the license again.
If it is NOT the above case, we are investigating the cause of the problem, but reactivate the license again may be a solution.
by RiseFly
Sat Sep 02, 2017 7:10 am
Forum: BestSync Support Forum
Topic: Identify if the file is being copied
Replies: 3
Views: 203

Re: Identify if the file is being copied

Yes, this method should work with uploading files to SFTP.
by RiseFly
Thu Aug 31, 2017 10:18 pm
Forum: BestSync Support Forum
Topic: Identify if the file is being copied
Replies: 3
Views: 203

Re: Identify if the file is being copied

There is an option in BestSync for using the temporary file while transferring the file.
The option is "Use intermediate file during copy." in "Copy Options" tab.

The intermediate file is named like following rule:
_BS8_<Original File Name>.BS_.<Original Extension>

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