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by RiseFly
Tue Oct 13, 2020 11:19 am
Forum: BestSync Support Forum
Topic: Retry on Failure
Replies: 3
Views: 2782

Re: Retry on Failure

For the "Drive is not ready" error, please refer to the following URL for how to resolve it.

http://www.risefly.com/fseqna.htm#DriveNotReady
by RiseFly
Mon Oct 12, 2020 10:38 pm
Forum: BestSync Support Forum
Topic: Retry on Failure
Replies: 3
Views: 2782

Re: Retry on Failure

In the "Copy Options" Tab, there is a "Retry Times" count. BestSync will retry the synchronization if there is any error.
If you set a period schedule, such as run the task every some minutes or hours, BestSync will also try to resume from the last error point of failed large file.
by RiseFly
Tue Sep 29, 2020 1:17 pm
Forum: BestSync Support Forum
Topic: use bestsync for ibm aspera
Replies: 1
Views: 1405

Re: use bestsync for ibm aspera

BestSync does not support IBM aspera now.
by RiseFly
Mon Sep 21, 2020 3:03 am
Forum: BestSync Support Forum
Topic: txt file contains ^M when it get transferred to linux server
Replies: 19
Views: 7831

Re: txt file contains ^M when it get transferred to linux server

If you find some files has the problem, may be this file are uploaded by an old version.
Please try to use the preview of the task, modify the synchronization-action to upload, upload the files again to see if the problem can be resolved.
by RiseFly
Sat Sep 19, 2020 7:21 am
Forum: BestSync Support Forum
Topic: txt file contains ^M when it get transferred to linux server
Replies: 19
Views: 7831

Re: txt file contains ^M when it get transferred to linux server

We have tested BestSync severely related to the ASCII conversion (converting Windows Carriage-return code to Linux Carriage-return code) .
You must select "ASCII Mode" in "Transfer Mode" of "Advanced" setting of the FTP folder.
by RiseFly
Sat Sep 19, 2020 6:39 am
Forum: BestSync Support Forum
Topic: large files not fully transferred
Replies: 16
Views: 9328

Re: large files not fully transferred

We have used BestSync to synchronize huge files (mores than 4TB) with SFTP (Cerberus FTP server) by SFTP protocol, all worked fine.
Please try the BestSync 2020 (VER 15.0.0.21) to see if it works with your SFTP Server.
by RiseFly
Sat Aug 29, 2020 6:11 am
Forum: BestSync Support Forum
Topic: large files not fully transferred
Replies: 16
Views: 9328

Re: large files not fully transferred

BestSync SFTP supports uploading/downloading huge files that are larger than 4TB.
Please check if your SFTP server supports handling huge files.
by RiseFly
Mon Aug 17, 2020 7:59 am
Forum: BestSync Support Forum
Topic: large files not fully transferred
Replies: 16
Views: 9328

Re: large files not fully transferred

By the way, what file system (FTP/WebDAV) are you using in this task?
by RiseFly
Mon Aug 17, 2020 7:56 am
Forum: BestSync Support Forum
Topic: bestsyn 2020: unable to expand sync log
Replies: 8
Views: 4273

Re: bestsyn 2020: unable to expand sync log

Because the task is using the real-time mode, to prevent the task from saving the log to frequently, BestSync saves the log by the period setting in the "Miscellaneous" tab. The option is "Period for sending email or exporting log file", may be you can set a shorter period to upd...
by RiseFly
Sun Aug 16, 2020 12:01 am
Forum: BestSync Support Forum
Topic: bestsyn 2020: unable to expand sync log
Replies: 8
Views: 4273

Re: bestsyn 2020: unable to expand sync log

The "View Log" button is grey out only because the log of the task does not exist.
Please try to change a file, let the task synchronize the file, then you can see the "View Log" button is enabled.

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